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Outlook disconnected and need password outside the organization

Mohamed Kamal 101 Reputation points
2021-06-13T10:58:31.247+00:00

Outlook disconnected and asking for a password outside the organization, our exchange is 2016 CU 13 is on premisis

We already have the option save credentials checked and the option always ask for credentials unchecked.

Thank you ,
Mohamed Kamal

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Mohamed Kamal 101 Reputation points
    2021-06-13T12:25:14.42+00:00

    Thank You so much for your answer, actually once the user connects to the local network the outlook working good without any problem .

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  1. Neelam Fatima 1 Reputation point
    2021-06-13T12:03:37.923+00:00

    Try clearing cached passwords, and then try adding password again.
    If credential manager has already been cleared and still not working then follow these steps:

    Exit Outlook First
    Then open Control Panel -->Mail -->Show Profiles-->Click on "Add" to create a new profile
    --->Configure your email/365 account.
    Select "Always use this profile" on the new name of the new profile (so next time you load Outlook it's the new one
    Restart Outlook and see how you get on. If you're still having issues it's bigger than the profile and could be authentication problem from the organization.

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