Bluetooth connection problem with Microsoft Designer Compact Keyboard

Question

I recently bought the Microsoft Designer Compact Keyboard, it pairs to my Win10 laptop but doesn't connect and doesn't work. Unpairing, re-pairing, updating all the drivers, and restarting BT services didn't solve the problem. The keyboard connects and works fine with other laptops, other BT devices connect and work properly with my laptop.

Answer 1

Good Day Abdulla001,

My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

Here are the steps you can try.

Run the Bluetooth troubleshooter

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshoot then “additional troubleshooter

-Look for Bluetooth , click it and run the troubleshooter.

Once done proceed with these steps.

-Press Windows Key + R

-Type Services.msc and hit enter

-Look for "Bluetooth Support Service"

-Set it to start then Automatic.

-Press Windows key + X

-Go to Device Manager

-Expand the Bluetooth

-Look for Bluetooth driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart your device, then pair it.

if issue persist, let's download and install the Bluetooth driver

what is the exact model of your computer for me to check.

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and post it here.

If you are using a custom built pc look for Baseboard version and Baseboard product and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.