Problems Loading Programs via disk drive

Question

Since I loaded WIndows 11 to my laptop, I've had problems with my computer. I cannot load any programs via disks, I get an error saying my Windows Installer is not installed. What this heck has Windows 11 done to my laptop!!!!????

Answer 1

I ran through these solutions early this morning with another support person named Enrico Rafhael. The last command I ran was: DISM.exe /online /cleanup-image /startcomponentcleanup

My case number is 1038085106.

I'm still getting the Windows Installer error and I'm UNable to install my program. I installed it on another laptop and it installed perfectly, so, it's NOT the program disk, it's Windows installer. I have a host of other problems with Windows 11 as well. I really do not like this OS...it appears there wasn't enough testing on this before it was released.

Answer 2

Hi Pamela329 -

Thanks for the response and I do apologize if the method did not fix the issue

Kindly try to create a new user profile on your windows computer and check if you can install using the new user profile.

Create a local user or administrator account in Windows

https://support.microsoft.com/en-us/windows/cre...

Regards,

Kevin B.

Answer 3

Hi Pamela329 -

I'm Kevin B., I do apologize for the inconvenience that you're experiencing right now, let me help you sort things out.

Did the issue started right after upgrading to Windows 11?

Kindly follow the steps below and check if it helps

Try to re-register the Windows Installer Service

Open the command prompt as administrator

Type each commands and press enter after each commands

%windir%\system32\msiexec.exe /unregister

%windir%\system32\msiexec.exe /regserver

%windir%\syswow64\msiexec.exe /unregister

%windir%\syswow64\msiexec.exe /regserver

Close the command prompt and restart the computer

Check if the same issue appears

Also, you may run a system file checker to verify the integrity of windows system files on your computer making sure that there are no corrupted files on your windows.

Perform SFC Scan and Repair Windows Image

-This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

1. Open command prompt with administrator access
2. Type each command below and wait until scan is completed.

SFC /scannow

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

3. Close the command prompt.

Restart the computer once more and check if the same issue appears

Hope this will help and have a bless day!

Thanks.

Kevin B.

Independent advisor