PC Windows 10

Question

PC Windows 10

Anonymous

Ok so I just got my first pc and I reset my pc and randomly got a screen that said “error we are collecting data then we will restart your pc for you” then after that i looked up a video on how to fix it but i can i have tried every (recovery environment, reinstall windows with usb, etc.) i don’t know what to do please someone help me it won’t let me go back into regular windows mode i can only go into safe mode with network and stuff like that pleasee help i don’t think i will be able to play my pc again i have tried uninstalling still but it still doesn’t let be get back on regular windows it just says that same screen every time i cut my pc on i have tried everything i

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2 answers

Answer 1

DaveM121 891.6K Independent Advisor

Hi seruq,

Just checking in with you, was there any dump files created on your PC?

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Answer 2

Hi seruq,

I am Dave, I will help you with this.

1

What was the original problem you encountered before you tried to reset Windows, please provide full details.

2

Boot into Safe Mode.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.

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PC Windows 10

2 answers