question

HelenJakes-2272 avatar image
0 Votes"
HelenJakes-2272 asked EmanueleDallaTorre-5203 published

Microsoft Teams SMS confirmation code not working

In order to use Microsoft Teams we're required to confirm a mobile phone number, and the confirmation codes being sent are not working.

When signing up for Teams using my Microsoft account, we are required to provide a phone number for verification. The verification code arrives via SMS, but when the code is entered into Teams it's not recognised.

There are no other options to proceed.

I've made several attempts myself, and have also confirmed that the same issue is occurring for at least two others, all of us from completely unrelated workplaces. The issue is therefore not unique to one individual or workplace's account, but an error with Microsoft Teams - and seems to be preventing any new users from using the app.

Please help!

office-teams-windows-itpro
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SharonZhao-MSFT avatar image
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SharonZhao-MSFT answered SharonZhao-MSFT commented

@HelenJakes-2272,

It is recommended you to use the Microsoft Virtual Agent to help you to contact support to access your Microsoft account.


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@HelenJakes-2272,
Is there any update on this case?
Please feel free to drop us a note if there is any update.
Have a nice day!

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MelissaBrown-6324 avatar image
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MelissaBrown-6324 answered EmanueleDallaTorre-5203 published

I did this and it worked...
Could you try going to https://account.live.com/names/manage and add your phone number as an alias? This has worked according to some users.

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Thank you Melissa, that works.

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@HelenJakes-2272,
Do you try the solution provided by Melissa Brown? Joe reports that it works well.
If this suggestion helps, please feel free to accept it as answer to help more people with the same problem.
Have a nice day!

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Thanks Melissa! This worked. It was doing my head in! Appreciate you sharing!

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Thanks this worked for me too!

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