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Error Code 0x80070002 while trying to delete files to free up memory

Anonymous
2022-05-16T14:16:05+00:00

I have a Lenovo Yoga running Windows 10

I was trying to free up hard drive space and the largest file on my system is a zip file of GoPro footage (>50GB) that shows up in my "large and Unused files" search in Cleanup Recommendations. However, when I try to delete it, I get this error message and, when I try to locate it in the identified folder, it is missing. How do I locate the file and/or get the system to acknowledge that the memory is unused (my entire HD is only 250GB?).

Windows for home | Windows 10 | Devices and drivers

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  1. DaveM121 891.9K Reputation points Independent Advisor
    2022-05-16T14:50:30+00:00

    Hi MK217173

    I am Dave, I will help you with this.

    The Storage page in the Settings app, does not represent the actual storage on your drive, it is known to be very buggy

    Click the link below to download a small free utility called Treesize.

    https://www.microsoft.com/en-us/p/treesize-free...

    Important - to run TreeSize, you must right click its icon and choose Run as Administrator.

    Please provide a screenshot of your C drive in that TreeSize utility, so I can see your hard drive and work out where that space is being used and if there is an underlying problem.

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