Bluetooth Audio Issues on PC when using Bluetooth Headphones

Question

I have tried contacting everyone I can, but I can't seem to find why I am having this issue. I have a PC on windows 11, and when connecting a pair of bluetooth headphones, the audio is absolutely horrible. It has horrible quality when connected to only my pc, which includes static, delay, and ringing/echoing. I have tried everything, from uninstalling and reinstalling drivers, troubleshooting, resetting my headset to factory settings, changing problems in the bios, and contacting everyone including my motherboard company, apple, windows, and bluetooth companies. My headphones are the Airpods Max and they have worked perfectly fine on every device except MY PC. If someone can help me understand the issue, that would be great, since I have been trying to fix this for a month now. Thank you.

Answer 1

Hi Eyad_Salman,

Thanks for your post in Microsoft Community.

I understand that you are experiencing poor sound quality with Airpods Max on PC.

You can try switching play mode.

Right-click the sound icon in the taskbar - Sound - go to the playback tab - check whether the Bluetooth headset has two modes in the playback device list - right-click the Hands-Free mode and select Disable

This action will disable the microphone to preserve your audio quality.

Let us know if it works.

Kirk | Microsoft Community Support Specialist

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