tablet mode

Question

I was playing genshin impact on my laptop and wanted to try it with tablet mode so I flipped the screen to turn on tablet mode the game was open so it adjusted to the screen vertically and when I switched back the game screen was stuck and don't know what to do but this is what it looks like

Answer 1

Hi

Welcome to the Microsoft community.

It may be that the game resolution does not automatically detect the card owner after setting the vertical. You can try the following methods.

1. Go into the game menu.
2. Click settings (should be a bottom icon on the left sidebar)
3. Go to graphics
4. Depending on what you want either set the screen size to that OR, if it's already on the size you want, just switch it to a smaller one and then back to the one you want (this is what you have to do, it kind of resets it)

As soon as the tablet flips into portrait mode, it forces a resolution for portrait (that will show the most of the game possible in a supported resolution) but when it goes back to landscape it doesn't do that check.

I await news.

You are welcome to reply to this topic, and I sincerely thank you for your support of Microsoft products and services.

Best regards

Derrick Qian | Microsoft Community Support Specialist

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Answer 2

thank you very much it worked

Answer 3

Hi

Thanks for your reply.

I am glad that your problem has been solved.

In the future, if you encounter any difficult problems while using Microsoft products and services, you are welcome to consult the Microsoft community again, and we will try our best to help you.

Thank you very much for your trust and support of Microsoft, and I sincerely wish you a happy life and success in your work!

Best regards

Derrick Qian | Microsoft Community Support Specialist

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* Please check and vote this answer if it helps as it will be beneficial to more community members reading here.