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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Since a couple of weeks we are having this issue. The app crash most of the time (Not Always!). Can Someone provide some feedback, please!
The Windows Problem Details follows:
Source
JW Library
Summary
Stopped working
Date
5/29/2022 7:05 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\WatchtowerBibleandTractSo.45909CDBADF3C_13.1.58.0_x64__5rz59y55nfz3e\JWLibrary.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: WatchtowerBibleandTractSo.45909CDBADF3C_13.1.58.0_x64__5rz59y55nfz3e
Application Name: praid:App
Application Version: 13.1.58.0
Application Timestamp: 62615eea
Fault Module Name: Windows.UI.Xaml.Phone.dll
Fault Module Version: 10.0.22621.1
Fault Module Timestamp: dea2041f
Exception Code: c0000005
Exception Offset: 00000000000ff4f2
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8600
Additional Information 2: 8600eb1f6e549c3f8d46f28eee06e1b6
Additional Information 3: 3ffd
Additional Information 4: 3ffdb148379ea63064ac30adf5a959e9
Extra information about the problem
Bucket ID: 5301bf7a195b78a09e86dd1b5a71b5ea (2199688577568323050)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Master,
I'm Paul and I'm here to help you with your concern.
Since the " Fault Module Name: Windows.UI.Xaml.Phone.dll" is a System file I will first recommend that you use System File Checker to check and fix corrupted system files that may be the cause of the issue. Please refer to the link.
https://support.microsoft.com/en-us/help/402652...
I hope this helps. Feel free to ask back any questions and keep me posted.
That's good to know. I'm glad that I could help you. If you have any other questions don't hesitate to ask again. Also, feel free to choose a rating.
Stay safe always and have a great day.
Thanks.
Thank Paul! DId that... It did not showed any errors but, after more than an hour the issue looks like resolved. It did not happen all the time, so i will need to check the next few days... THANKS!!
