The attachment format is controlled by the sender. They are sending you JPEG images and not PDFs.
why are my attachments that are sent to me in JPEG. I want them to be PDF
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
My clients that are sending me attachments are suddenly coming over as JPEG. I do not like JPEG for printing. How do I get them to come over again as PDF?
Windows for home | Windows 10 | Files, folders, and storage
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Brian Tillman [Outlook MVP 2007-2019] 25,895 Reputation points Volunteer Moderator2022-05-23T23:52:58+00:00 -
Anonymous
2022-05-23T22:31:52+00:00 I work out of Google and Microsoft Edge-- my emails are under Google Chrome-- I just started having this issue today :(
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Anonymous
2022-05-23T22:12:38+00:00 There is no option to save-- I have to download, copy to word and print. What happened?
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Anonymous
2022-05-23T22:10:56+00:00 I work out of Windows 10 and all of my attachments were coming over as PDF. Today I received several attachments from clients and they all appear to be JPEG which I do not like at all. It does not print like a PDF so I want to make sure all of the attachments coming to me are PDF. How do I do that?
Thanks
Lori
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 20%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECG%3C/text%3E%3C/svg%3E)
Caio G 11,925 Reputation points Independent Advisor2022-05-23T21:35:59+00:00 Hi, lorifernandez!
My name is Caio and I'll be happy to help you today =)
Are you downloading these attachments from an app, such as Outlook or Windows Mail? When you click on
Save as, is the format set as.jpegor.pdf?Also, what happens if you go to https://outlook.live.com/mail/ and try to download the same attachments? Are they being saved as .PDF or .JPEG?
Best regards,
Caio G.
Independent Advisor