The computer has rebooted from a bugcheck.

Question

Hello there! I have recently installed an SSD to my PC and as such decided to do fresh Windows 10 install on it. A couple of days ago, after some weeks without issue, the OS suddenly froze completely after hours of regular use, accompanied by the typical stuttering/repeating noise from whatever I was listening to at the time. This lasted around 10 seconds before the computer restarted itself.

This happened again the following day, and now it happened three times today. In the two occasions where I checked the Event Viewer for any warnings, I was greeted by the following system error:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000d1 (0xfffff80133d4d274, 0x0000000000000002, 0x0000000000000008, 0xfffff80133d4d274). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 9ee5c7be-d8ec-48bb-81e9-9fb5a3cac6f0.

Does this tell me anything about what could be the cause of my issue? I have kept two of these MEMORY.DMP saved in my backup partition, which I can upload if needed.

Thanks in advance for any help!

Edit: Figured the Memory Dump would be helpful, so here it is: https://1drv.ms/u/s!AtVAcxO0AtqAgao6Kwuyyg5J2Xoe0Q?e=KG1pNG

Answer 1

So here's an update!

After updating my drivers, I had no issues for about a day or so, but then I got another freeze seemingly out of nowhere. Since I still had a lot of work to do, I just rebooted and resumed working.

A couple of hours later, when I was standing up from my desk to do something else, I put my headphones on top of my PC case and had another freeze, so that obviously made me suspicious: I rebooted the PC and gave it a slight tap on top and sure enough it froze. Therefore I opened it up and removed the Video Card so I could access my recently installed M2 SSD. I realized it wasn't exactly tightly screwed on so I removed it and slotted it back. Reinstalled the Video Card as well, obviously, and tried to tap the top of my case a few times while the PC was on, and didn't get any freezes.

So right now it's been almost a week with no freezes, I'm not sure whether my SSD or my Video Card were poorly installed, but they were the last things I touched before I started getting freezes, so I believe them to have been the cause. I'll give it a bit more time before considering this solved.

Thanks once again for your support!

Answer 2

OK, I'll wait for result.

Please note, if this PC is brand made, it is better to install drivers from PC manufacturer's site.

Answer 3

Hello, Igor, thank you for reaching out!

I'll be reinstalling my graphics drivers, since they seem to be up to date already. Will report back if the problem persists, or if it seems to have gone away after some more extended use.

Answer 4

Hi,

My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.

Dump says the NVidia driver called unknown function. Please update or at least reinstall graphic drivers.