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Windows Hello Issue

Anonymous
2022-05-31T12:30:47+00:00

We have hybrid-joined PCs, and I've been testing rolling out Windows Hello one person at a time.

I currently have Windows Hello configured in Endpoint, Account Protection with an Account protection policy.

When the user is prompted to enroll (usually after logging into their machine), they are prompted with the facial setup. Then the PIN requires setup.

The problem is that the dialog to enter the PIN window refuses to come into main focus. It's stuck behind the full-screen Windows Hello screen.

If you Alt-Tab, you can see the dialog is present, but there is no way to being it to the forefront. I've seen similar issues reported in Windows Hello for Business login - Pin screen behind spinning wheel - Microsoft Q&A.

I've rolled it out to three people, and they have all run into the issue. FYI, all three users are running Windows 11.

Any advice?

Windows for home | Windows 11 | Security and privacy

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  1. paulr0511 45,615 Reputation points Independent Advisor
    2022-05-31T13:51:50+00:00

    Good day DanielLepel! I am glad to be able to provide assistance to you today. I would suggest to post this query to our neighbor forum from the link below. They are more oriented on with regards to this type queries/issues and there will be IT Pros/System Admins/Server Admins/AD Admins who are available that will be able to fulfill your query as we are more of home/personal consumer based forum.

    https://docs.microsoft.com/answers/topics/10305...

    https://docs.microsoft.com/en-us/answers/topics...

    Regards,

    Paul R.

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