Microsoft Store is not working

Question

I just bought a new asus zenbook duo, it came with preinstalled windows 10. Microsoft Store is not working, I have tried all that includes resetting the Store, reinstalling the Store even resetting the windows 3 times and all 3 times I installed the complete windows updates. But still the issue hasn't been resolved, 1st it was downloading apps but failing on each app installation process with an error "something went wrong on our end" and now it closes with flash when I open.

Really, I even tried all methods which I haven't mentioned above, all which are available on internet but nothing is working to get his issue resolved. I need an immediate solution.

Regards,

Saad Muzaffar Ali

Answer 1

Hello Saad,

Thank you for updating me with that information. Glad to hear the issue has been resolved.

Stay safe and have a great day.

Kind regards,

John DeV

Independent Advisor

Answer 2

John I tired all even what you recommended, nothing resolved the Microsoft Store issue, at atlast I joined the windows insider program and upgraded to windows 11. Now it is resolved.

Answer 3

Hello Saad,

Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About.

Please try the following methods below if it helps.

Let's try to refresh Windows Update service

1. Download the Windows update .reg file and save it to your computer

https://www.tenforums.com/attachments/tutorials...

2. Double click on the downloaded .reg file to merge it
3. When prompted, click Yes, and OK.
4. Restart your computer
5. Please check if the windows update service is now restored and running
6. Press Start then search Services
7. Find Windows update in the list and double click it
8. Startup type: Automatic and service status: Running
9. Please check if the issue persists.

If the issue still persists, Please try performing an In-place Upgrade. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

Download the media creation tool(Click Download tool now) and save it to your computer.

https://www.microsoft.com/en-us/software-downlo...

Open the tool and select Upgrade this PC now.

Make sure to select Keep personal files and apps.

It might take some time to install Windows 10. Your computer will restart a few times, Make sure you don’t turn off your PC

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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