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Quick Assist Issues

Anonymous
2022-04-06T18:04:50+00:00

We have begun seeing intermittent connectivity issues using Quick Assist. Is there a reported problem with one of the public servers? Is anyone else having problems using it?

Thanks

Windows for home | Windows 10 | Internet and connectivity

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  1. Anonymous
    2022-04-07T12:31:35+00:00

    Hi Kirk,

    Perhaps I should explain in a bit more detail.

    On Monday, April 4 2022 we begun to have issues utilizing Quick Assist to perform remote assistance to our staff members. We have verified it not being related to a firewall, ACL, desktop GPO setting etc on our local LAN.

    What occurs is that when we initiate a connection with a remote user, the session tries to create and either never completes or takes over 40 minutes. At other times, it will connect immediately and that will occur every day starting this past monday.

    Your statement of "The quick assistant will be disconnected for a certain period of time when using it. I wonder if this is your problem?" can you explain a bit further? Is it just drops current connections or does it not allow new sessions for a period of time throughout each day?

    Is it recommended to have customers not rely on using Quick Assist as it's main remote mgmt platform?

    Thank you

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  2. Anonymous
    2022-04-07T08:37:21+00:00

    Hi RichardRJL,

    Thanks for your post in Microsoft Community.

    I understand you're having connectivity issues with Quick Assist.

    The quick assistant will be disconnected for a certain period of time when using it. I wonder if this is your problem?

    There is currently no solution to this problem, this is the default policy for this feature, and there is currently no desired setting to make the remote connection always connected.

    If my understanding and answer are wrong, please feel free to correct me.Thank you very much for your understanding.

    Kirk | Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

    * If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

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