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Blue Screen

Anonymous
2022-04-06T07:25:38+00:00

Error

Faulting application name: ScreenPadServer.exe, version: 2.23.7903.3, time stamp: 0x5d1c3d90

Faulting module name: GAHelper.dll, version: 1.0.2.0, time stamp: 0x5c457ad3

Exception code: 0xc0000094

Fault offset: 0x00000000000012e6

Faulting process id: 0xd68

Faulting application start time: 0x01d84985c572cf8f

Faulting application path: C:\Program Files\WindowsApps\b9eced6f.screenpadtoolbar_2.0.23.0_x64__qmba6cd70vzyy\ScreenPadServer\Exe\ScreenPadServer.exe

Faulting module path: C:\Program Files\WindowsApps\b9eced6f.screenpadtoolbar_2.0.23.0_x64__qmba6cd70vzyy\ScreenPadServer\Exe\GAHelper.dll

Report Id: db4a90c8-8219-4aca-a698-4d88901832e6

Faulting package full name: B9ECED6F.ScreenPadToolbar_2.0.23.0_x64__qmba6cd70vzyy

Faulting package-relative application ID: B9ECED6F.ScreenPadToolbar

Warning

The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 

Windows.SecurityCenter.WscDataProtection

 and APPID 

Unavailable

 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.9K Reputation points Independent Advisor
    2022-04-06T08:01:16+00:00

    Hi LuLu_o-o

    I am Dave, I will help you with this.

    1

    Have you tried uninstalling the Asus ScreenPad utility from your system, then restart and re-install the latest version from the support page for your laptop on the Asus website?

    2

    You indicate you are getting blue screens.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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