Windows 11 Key Combination Problem

Question

In my laptop every key combination is working fine except Ctrl+Shift+N whether I am trying to create a new folder or use it to go to incognito mode in any browser, it is not working.

There is no problem with keys itself as all individual keys are working fine.

Please Help

Answer 1

Good Day Smasher.py

I appreciate your time getting back to this thread,

Here's the steps you can try.

-Click Start, type CMD and run it as administrator

-Copy and paste the command below and hit enter.

Sfc /scannow

Wait until the pc finishes scanning and repairing any corrupted system files then proceed with the next command

DISM /Online /Cleanup-Image /RestoreHealth

Restart once done and check.

If issue persists, you can proceed with repair install, just download and run the ISO file and choose to keep your files and apps.

https://www.microsoft.com/en-us/software-downlo...

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Good Day Smasher.py,

I appreciate your time getting back to this thread, have you tried the steps including the repair install by downloading the ISO and choose to keep your files and apps? If not please do so.

Hopefully this is not a hardware issue, do you have an external keyboard that we can use to try if the external keyboard works.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 3

Did above stated steps also.

Still issue is there.

Answer 4

Tried that already.

Still issue persists.

Answer 5

Good Day Smasher.py,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Press Windows key + X

-Go to Settings

-Click System

-Click Troubleshooter then Additional troubleshooter.

-Look for Keyboard and run the troubleshooter.

Once done proceed with these steps.

-Press Windows key + X

-Go to Device Manager

-Expand the Keyboard

-Look for Keyboard driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart and check the Keyboard shortcut

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.