Hello Erin1616,
Good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.
Please try the following methods below.
**Run Searching and Indexing Troubleshooter
Press Windows key+I to open Settings
Select System tab then click Troubleshoot
Click on the Other troubleshooters > Scroll down and locate the Search and Indexing troubleshooter
Run the troubleshooter
**Restart Windows Explorer
Press Ctrl + Shift + Esc to open Task Manager.
Select the Processes tab.
Scroll down and look for Windows Explorer
Right click then select Restart.
**Rebuild Search Index
Press Windows key+R to open Run then type: control
Press Enter
Click on View menu at the top and then choose Large icons.
Click on the Indexing Options > Advanced button
On the Advanced window, switch to the File Types tab and choose Index Properties and File Contents option at the bottom.
Switch to the Index Settings tab and click Rebuild option
Restart your computer
Kindly let me know if this helps or if you have any further concerns.
Kind regards,
John DeV
Independent Advisor