Windows 10 screen problem before login

Question

I have one problem with my Asus Windows 10 laptop every time I turn it on, a black screen appears, then a blue screen appears a black screen lasts about 1-2 minutes while a blue screen lasts 10 seconds, it all happens before the screen for login. My laptop has all the latest updates for Windows 10 and Intel Pentium N3540 processor. I tried to uninstall potential programs that could cause this problem, but it didn't help, I also tried to install the latest screen drivers, but that didn't help either. Can anyone help me solve this problem?

Answer 1

It was nothing, it's a pleasure to be able to try to help you.

No problem, do it on your own time.

It's just MS update checking tools.

Answer 2

Hello Paloma, I'm fine. Thank you for your answer. When I start trying the steps you mentioned, I will let you know if they helped or not.

Answer 3

Hello, how are you?

My name is Paloma B., I am very happy to be able to try to help you in the best possible way.

Analyzing the information presented, I recommend that you follow the guidelines below, please, to try to solve this problem.

First, I recommend downloading and running the tool on the link below, please, for a system check and update:

https://go.microsoft.com/fwlink/?LinkID=799445

Verify that the problem is resolved.

If it persists, based on your equipment model, go to the manufacturer's website and download compatible and updated drivers, and reinstall them. Follow the guidelines on the link below, please.

https://support.microsoft.com/en-us/help/402844...

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

SFC, DISM and CHKDSK.

Use a Windows disk, file and image correction tool

1. On the desktop, press the Windows + X keys, and select Windows Powershell (Admin);
2. Copy and paste the following commands, one line at a time, followed by Enter:

sfc /scannow

dism /online /cleanup-image /CheckHealth

dism /online /cleanup-image /restorehealth

chkdsk /f /r /x

To schedule a disk check, confirm with the S key and press Enter, and restart the equipment.

*** IMPORTANT ***

This is a process that can take some time to complete.

Verify that the problem is resolved.

If the problem persists, please follow the next guidelines.

Important: at the end of each method, check if the problem has been solved. If it persists, proceed to the next one.

Clean boot

For clean boot follow the steps below:

1. On the Desktop, press the Windows + R keys simultaneously to open Run;
2. In Run type MSCONFIG and click OK to open System Configuration;
3. On the Services tab, check the Hide all Microsoft services option and click Disable All;
4. Click Apply and OK;
5. Restart your computer.

NOTE: This procedure disables all third-party services and programs. You can later, if the problem is solved in this way, enable the programs and services that will start with Windows, selectively, instead of keeping them all disabled. If the problem returns after activating the startup of a specific service or program, the problem is exactly in the startup of this software and it is recommended to remove it.

I await news.

If these procedures helped you in any way, please click on "I solved my problem" and also mark as an answer, so you can help others users.

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