Black Screen Problem

Question

Hello! For a past few days, i have a problem with my windows. Everytime i start it up it will show a black screen with cursor.

The apps are still working even thought i need to use Task manager to open some apps. The Screen sometimes manage to show up. But only for a few seconds, then it will black again.

Please give me a solution for this problem :<

Answer 1

Hi UndernesiaOfficial.

If the reset operation failed, please try that again, and if it does not succeed the second time, then the only option left will be a full clean install from a bootable USB.

Answer 2

Thanks, but while i was resetting my PC, it stop and show an error message. How do i should fix this?

Answer 3

Hi UndernesiaOfficial.

Sorry, I was offline, if the above methods did not work for you, honestly, I think the best option would be to reset Windows while keeping your files,, I think that will be the only method to stabilize your Windows.

Answer 4

Hi UndernesiaOfficial.

I am Dave, I will help you with this.

1
Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see of Windows will boot correctly.

If there is the option to remove that update, that will be best

Go to Troubleshoot - Advanced Option - Startup Repair
See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore
Check to see if you have a restore point you can go back to

2
If the above does not work for you.

Start Windows and when you get the black screen with the cursor

Press Ctrl + Shift + Esc to open Task Manager

Select File - New Task and from the resulting dialog, run this and click OK:

services.msc

In the list of services, find AppReadiness'

Double click 'AppReadiness', set its startup type to 'Disabled'

Click Apply and click OK.

Restart the PC:

Repeat the process to open Task Manager

This time, select File - New Task and from the resulting dialog, run this and click OK:

cmd

Run this task in the Command Prompt window to force a shutdown

shutdown /s /f

Restart your PC.

I've try your tips but it doesn't work. After i try the last step, and restart my PC, the screen show an error mesaage "sihost.exe". After that, i'm trying to run explorer myself and it manage to show the screen for a few seconds and after that it crash again. And show up another error like in the image.

Edit: I also tried to run Chrome but then it doesn't run. The Chrome Process appear in the Process list but then it disappear. I'm trying to enable the app process back but its not working

Answer 5

Hi UndernesiaOfficial.

I am Dave, I will help you with this.

1

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Please try each option one at a time, then see of Windows will boot correctly.

If there is the option to remove that update, that will be best

Go to Troubleshoot - Advanced Option - Startup Repair

See if Windows startup can repair itself

Go to Troubleshoot - Advanced Option - System Restore

Check to see if you have a restore point you can go back to

2

If the above does not work for you.

Start Windows and when you get the black screen with the cursor

Press Ctrl + Shift + Esc to open Task Manager

Select File - New Task and from the resulting dialog, run this and click OK:

services.msc

In the list of services, find AppReadiness'

Double click 'AppReadiness', set its startup type to 'Disabled'

Click Apply and click OK.

Restart the PC:

Repeat the process to open Task Manager

This time, select File - New Task and from the resulting dialog, run this and click OK:

cmd

Run this task in the Command Prompt window to force a shutdown

shutdown /s /f

Restart your PC.