Display Driver not working

Question

Hello there!

So basically I have an issue with my monitor driver. The problem is that my monitor is actually 16:9 and 1280 by 720. But windows recognizes it as 4:3. I have tried all sorts of solutions like deleting ghost drivers using intel's driver diagnostics but all that results in nothing and saying everything is fine. Note I used to have this problem before I upgraded to windows 10 so its not an operating system thing.

Dxdiag details (if more are required i can send)

System Manufacturer: Dell Inc.

         System Model: OptiPlex 760                  

                 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A07 (type: BIOS) 

            Processor: Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz (2 CPUs), ~3.0GHz 

               Memory: 4096MB RAM 

  Available OS Memory: 3932MB RAM 

            Page File: 5107MB used, 2663MB available 

          Windows Dir: C:\Windows 

      DirectX Version: DirectX 12 

  DX Setup Parameters: Not found 

     User DPI Setting: 96 DPI (100 percent) 

   System DPI Setting: 96 DPI (100 percent) 

      DWM DPI Scaling: Disabled 

             Miracast: Not Available 

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.0.8

       DxDiag Version: 10.00.19041.0928 64bit Unicode 

Card name: Intel(R) Q45/Q43 Express Chipset (Microsoft Corporation - WDDM 1.1)

    Manufacturer: Intel Corporation 

       Chip type: Intel(R) 4 Series Express Chipset Family 

        DAC type: Internal 

     Device Type: Full Device (POST) 

      Device Key: Enum\PCI\VEN\_8086&DEV\_2E12&SUBSYS\_027F1028&REV\_03 

   Device Status: 0180200A [DN\_DRIVER\_LOADED|DN\_STARTED|DN\_DISABLEABLE|DN\_NT\_ENUMERATOR|DN\_NT\_DRIVER]  

Device Problem Code: No Problem

Driver Problem Code: Unknown

  Display Memory: 1695 MB 

Dedicated Memory: 64 MB 

   Shared Memory: 1631 MB 

    Current Mode: 1024 x 768 (32 bit) (60Hz) 

     HDR Support: Not Supported 

Display Topology: Internal 

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

 Color Primaries: Red(0.000000,0.000000), Green(0.000000,0.000000), Blue(0.000000,0.000000), White Point(0.000000,0.000000) 

Display Luminance: Min Luminance = 0.000000, Max Luminance = 0.000000, MaxFullFrameLuminance = 0.000000

    Monitor Name: Generic Non-PnP Monitor 

   Monitor Model: unknown 

      Monitor Id:  

     Native Mode: unknown 

     Output Type: HD15 

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

  Advanced Color: Not Supported 

     Driver Name: igdumd64.dll,igd10umd64.dll 

Driver File Version: 8.15.0010.2702 (English)

  Driver Version: 8.15.10.2702 

     DDI Version: 10 

  Feature Levels: 10\_0,9\_1 

    Driver Model: WDDM 1.1 

Hardware Scheduling: Supported:False Enabled:False

Graphics Preemption: DMA

Compute Preemption: DMA

        Miracast: Not Supported 

  Detachable GPU: No 

Hybrid Graphics GPU: Not Applicable

  Power P-states: Not Applicable 

  Virtualization: Not Supported 

      Block List: DISABLE\_HWSCH 

Catalog Attributes: N/A

Driver Attributes: Final Retail

Driver Date/Size: 11-Mar-13 05:00:00 AM, 6593816 bytes 

     WHQL Logo'd: Yes 

 WHQL Date Stamp: Unknown 

Device Identifier: {D7B78E66-6D52-11CF-1679-7522A3C2C535}

       Vendor ID: 0x8086 

       Device ID: 0x2E12 

       SubSys ID: 0x027F1028 

     Revision ID: 0x0003 

Driver Strong Name: oem2.inf:5f63e534d70dfd33:iEGL0:8.15.10.2702:pci\ven_8086&dev_2e12

  Rank Of Driver: 00EC2001 

     Video Accel: ModeMPEG2\_A ModeMPEG2\_C ModeWMV9\_B ModeWMV9\_C ModeVC1\_B ModeVC1\_C

Answer 1

Good Day Orango,

I appreciate your time getting back to this thread, you can install the Windows 7 and install the Windows 7 dedicated driver from your computer manufacturers website.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Can you link me some drivers?

Answer 3

I only installed it a few days ago but I was also having the exact same issues when on windows 7 and everything said it was the correct driver so its not that issue

Answer 4

FYI, some displays send the wrong info to the GPU/OS so its difficult to say what's going on. The GPU and OS should be able to correctly know what the correct resolution and other info is from the display.

GPU drivers tend to have to "fix" that. Of course, the GPU and OS could also always get things wrong.

So you should try a different GPU driver and also try to manually set the settings. Besides that, not sure what you can do besides getting a different display or maybe using a different connection type which could possibly provide a different result.

Answer 5

Good Day Orango,

My name is Carlo, I am also using Windows 10 pc and community member like you.

-When did you install Windows 10?

I checked your computer manufacturers website and it appears that your computer model is not supported to run in Windows 10 version, your manufacturer which is Dell did not release a driver for Windows 8, 8.1 and Windows 10, that is why you are experiecing driver compatibility issue with the display.

The last time they release a driver is for Windows 7.

Please see this link below.

https://www.dell.com/support/home/en-hk/product...

What I can suggest is for you to go back to Windows 7 which is the one that is supported or reach out to Dell if they have alternative driver that you can use.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.