ACPI.SYS BSOD

Question

ACPI.SYS BSOD

Anonymous

Lenovo Thinkpad T490s

About 2 weeks after getting the laptop and using it normally, I started getting BSOD errors while NOT connected to docking station.

As long as the laptop is on the docking station, it runs normally without any issues. About 3-10 seconds after taking it off the docking station, I get a BSOD blaming ACPI.SYS.

If I try to boot it off the dock, it either fails to start and goes into repair or gets to the login screen and blue screens shortly afterwards.

Specs and !analyz -v output are below

	Operating System 

		Windows 10 Enterprise 64-bit 

	CPU 

		Intel Core i5 @ 1.60GHz	55 °C 

		Kaby Lake-U/Y 14nm Technology 

	RAM 

		16.0GB 

	Motherboard 

		LENOVO 20NYS1XJ00 (U3E1) 

	Graphics 

		L197 Wide (1920x1080@60Hz) 

		Wide viewing angle & High density FlexView Display 1920x1080 (1920x1080@60Hz) 

		Intel UHD Graphics 620 (Lenovo) 

	Storage 

		238GB Western Digital WDC PC SN730 SDBQNTY-256G-1001 (Unknown (SSD)) 

	Optical Drives 

		No optical disk drives detected 

	Audio 

		Realtek High Definition Audio(SST)

Debugging Details:

KEY_VALUES_STRING: 1

Key  : AV.Fault 

Value: Read 

Key  : Analysis.CPU.mSec 

Value: 2734 

Key  : Analysis.DebugAnalysisManager 

Value: Create 

Key  : Analysis.Elapsed.mSec 

Value: 6544 

Key  : Analysis.Init.CPU.mSec 

Value: 2952 

Key  : Analysis.Init.Elapsed.mSec 

Value: 15604 

Key  : Analysis.Memory.CommitPeak.Mb 

Value: 103 

Key  : WER.OS.Branch 

Value: vb\_release 

Key  : WER.OS.Timestamp 

Value: 2019-12-06T14:06:00Z 

Key  : WER.OS.Version 

Value: 10.0.19041.1

FILE_IN_CAB: 052522-11625-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b

BUGCHECK_CODE: 7e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff8026e7c1cc6

BUGCHECK_P3: ffff8303fc8dd4b8

BUGCHECK_P4: ffff8303fc8dccf0

EXCEPTION_RECORD: ffff8303fc8dd4b8 -- (.exr 0xffff8303fc8dd4b8)

ExceptionAddress: fffff8026e7c1cc6 (ACPI!AccessBaseField+0x0000000000000356)

ExceptionCode: c0000005 (Access violation)

ExceptionFlags: 00000000

NumberParameters: 2

Parameter[0]: 0000000000000000

Parameter[1]: ffff8d00081dc000

Attempt to read from address ffff8d00081dc000

CONTEXT: ffff8303fc8dccf0 -- (.cxr 0xffff8303fc8dccf0)

rax=3fffe34002077000 rbx=00000000ffff0000 rcx=00000000fe1e0000

rdx=0000000000000000 rsi=0000000000000004 rdi=0000000000000000

rip=fffff8026e7c1cc6 rsp=ffff8303fc8dd6f0 rbp=0000000000000000

r8=0000000000000004 r9=ffff8303fc8dd698 r10=fffff7b640004054

r11=0000000000000001 r12=ffffcc83092d1610 r13=ffffcc82f49711d8

r14=ffff8d00081dc000 r15=ffffcc82f4971288

iopl=0 nv up ei pl zr na po nc

cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246

ACPI!AccessBaseField+0x356:

fffff8026e7c1cc6 418b06 mov eax,dword ptr [r14] ds:002b:ffff8d00081dc000=????????

Resetting default scope

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

READ_ADDRESS: fffff8026b0fb390: Unable to get MiVisibleState

Unable to get NonPagedPoolStart

Unable to get NonPagedPoolEnd

Unable to get PagedPoolStart

Unable to get PagedPoolEnd

unable to get nt!MmSpecialPagesInUse

ffff8d00081dc000

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffff8d00081dc000

EXCEPTION_STR: 0xc0000005

STACK_TEXT:

ffff8303fc8dd6f0 fffff8026e7f1cea : ffffcc8307ab1010 ffffcc83092d1601 0000000000000000 0000000000000000 : ACPI!AccessBaseField+0x356

ffff8303fc8dd7a0 fffff8026e7c148c : ffffcc83092d15b8 ffffcc82f49711d8 ffff8303fc8dd8f0 fffff8026e7c8b63 : ACPI!AccessFieldData+0x15e

ffff8303fc8dd7f0 fffff8026e7c4c00 : ffffcc8307ab1010 ffff8303fc8dda09 ffffcc8307ab1010 ffffcc8307ab1198 : ACPI!ReadFieldObj+0x8c

ffff8303fc8dd940 fffff8026e7e87a1 : fffff8026e842790 fffff8026e842798 fffff8026e842790 fffff8026e7e8710 : ACPI!RunContext+0x1f0

ffff8303fc8dda70 fffff8026e7e8c97 : ffffcc8307ab1010 ffffcc8307ab1178 0000000000000000 ffff8303fc8d4c00 : ACPI!DispatchCtxtQueue+0x91

ffff8303fc8ddaa0 fffff8026a6eea75 : ffffcc82e9e7c040 fffff8026e7e8b90 0000000000000000 ffffcc82e9e76040 : ACPI!ACPIWorkerThread+0x107

ffff8303fc8ddb10 fffff8026a7ff3b8 : fffff80266651180 ffffcc82e9e7c040 fffff8026a6eea20 00300034002d0030 : nt!PspSystemThreadStartup+0x55

ffff8303fc8ddb60 0000000000000000 : ffff8303fc8de000 ffff8303fc8d7000 0000000000000000 0000000000000000 : nt!KiStartSystemThread+0x28

SYMBOL_NAME: ACPI!AccessBaseField+356

MODULE_NAME: ACPI

IMAGE_NAME: ACPI.sys

IMAGE_VERSION: 10.0.19041.1110

STACK_COMMAND: .cxr 0xffff8303fc8dccf0 ; kb

BUCKET_ID_FUNC_OFFSET: 356

FAILURE_BUCKET_ID: AV_ACPI!AccessBaseField

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c53dd37b-0e40-857d-977d-f451ac36c7be}

Followup: MachineOwner

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1 answer

Answer 1

Hi,

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

http://windows.microsoft.com/en-ca/onedrive/sha...

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop.

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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ACPI.SYS BSOD

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