EXE file will not open

Question

I recently had some software installed on my computer that was not running well so I uninstalled and tried to reinstall it but the EXE file would no longer open. I googled the issue which references registry issues but having followed troubleshooting steps it still did not work. I have downloaded other EXE files which open fine so I am at a loss what is causing this issue. The windows troubleshooter changes the version of windows it is compatible with which atleast opens the dialogue box about making changes to the system but nothing happens after that. I have followed all troubleshooting steps provided before such as regedit and some system disk checker as well with no success.

Answer 1

Hi

Thanks for your reply.

If you create a new windows local account, install the software and check whether it works normally?

Feel free to post back if you need more assistance.

Best regards

Derrick Qian | Microsoft Community Support Specialist

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Answer 2

I have just completed this process and unfortunately it did not fix the error.

Answer 3

Hi

Thanks for your reply.

I tested it for you. After I download and install it, it can be opened normally.

I guess some software on your computer may have blocked it.

You can first try to close and uninstall the software with your anti-virus and other administrative permissions.

Then execute the clean boot, try to reinstall the software again, and then try to open it in the clean boot mode to see if the problem still exists?

(Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.)

Best regards

Derrick Qian | Microsoft Community Support Specialist

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* Beware of scammers posting fake support numbers here.

* Please check and vote this answer if it helps as it will be beneficial to more community members reading here.

Answer 4

Hi,

I cannot send a screenshot as there is no error, the program just doesnt open when clicking it. The program I am trying to install is weblaunchrecorder from a site called screencast-omatic (https://screencast-o-matic.com/screen-recorder).

This is the only program that will not open, I have tried all other EXE files and have no issues.

Answer 5

Hi

Welcome to the Microsoft community.

From your description, it seems that most of your programs can be opened, and a few can't be opened normally. Please let me know if my understanding is incorrect.

First of all, could you tell me what the program you failed to open is? In this way, I can better judge the problem for you.

You could also send me the screenshot of the error report at the same time.

I await news.

You are welcome to reply to this topic, and I sincerely thank you for your support of Microsoft products and services.

Best regards

Derrick Qian | Microsoft Community Support Specialist

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* If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

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