Cant solve BSOD issues

Question

Hello all,

I've been unable to solve my BSOD issues for the last two months. Error occurs randomly can't narrow it down. Sometimes when Idle, sometimes gaming / youtube.

Fairly new build and I've received the errors SYSTEM_SERVICE_EXCEPTION, KMODE_EXCEPTION_NOT_HANDLED, IRQL_NOT_LESS_OR_EQUAL

All caused by the driver ntoskrnl.exe

Have some memory dumps on a google drive as well https://1drv.ms/u/s!Ah-A7raFtjJCgXVo0qPzDxH5HXJs?e=5zQQKv

Also some more recent ones: https://files.catbox.moe/06j4eo.zip

My specs:

AMD Ryzen 5 3600 6 core

GeForce RTX 3060 TI

ASUS Prime B550M-K

4x8GB Gammix D10 3200mhz

600PW PSU - Fracal Design

1TB Crucial p2 M.2 NVME

I've attempted to so far

Swap out Ram

Reformat Completely

Update Drivers

mdsched.exe

sfc/scannow

Removed all anti virus software

Any help greatly appreciated.

Answer 1

Hi Mike

Please explain that in more detail, do you mean you cannot find that one file or any files in that location?

Answer 2

This is strange. Nothing is located there for me.

Answer 3

Hi Mie,

Your minidump files indicate that file is located here:

C:\Windows\system32\drivers\avgArPot.sys

Answer 4

Hi Dave,

Thanks for the response.

I've never downloaded AVG.

I've checked for this file and cannot locate it. The https://files.catbox.moe/06j4eo.zip are more recent so that may help.

Ill continue to try and find avgArPot.sys

Thanks

Answer 5

Hi Mike

I am Dave, I will help you with this.

Your minidump files indicate it is a virtual driver that is associated to AVG Anti-Virus that is causing the system to crash

You indicate you have already removed your anti-virus, if you have, did you use the removal tool they provide on their website?

The best option is to open File Explorer, then navigate to C:\Windows\System32

Search for avgArPot.sys

When you find that file in the drivers folder, right click it and select 'Rename' then rename that file to avgArPot.sys.old

Then, restart(not shut down) your PC and that will stop that driver loading.