Hi, I am Van. I'll be glad to assist you today.
Kindly check your Xbox privacy setting's communication option is set for everyone. Please follow the steps below
- log in your Microsoft account to xbox.com
- Once signed in click your profile picture at the upper-right corner. Then select Xbox profile.
- In the Xbox profile click the privacy settings
- In the Privacy tab set the "Others can communicate with voice, text or invites" option to everyone.
- Click the submit button at the bottom of the page to save the settings.
- Relaunch the game and check if you can now chat with other players in the game.
Best regards,
Van