WHEA ID 46

Question

Hello All!

My computer has been restarting lately while playing games. Using Event ID, I have notice this error.

A fatal hardware error has occurred.

Component: Memory

Error Source: Machine Check Exception

The details view of this entry contains further information.

I was wondering if anyone could help me resolve this?

Much Thanks

Answer 1

Hi ImnPaul

Your minidump files just indicate memory (RAM) corruption no specific driver is listed

1

Go to the support page for your PRIME B550M-A AC Motherboard on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, check for any BIOS update that may need to be installed

Boot your PC into BIOS, if there is an XMP profile set on your RAM, set that to default, if you are overclocking your processor, disable that.

2

Wait to see if your system stabilizes, if not, the best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

Answer 2

Hello DaveM121,

Sorry for the late reply. Here are the files...

https://drive.google.com/file/d/1nBIPC6rn8dHR2PQhgWUoLWEMv-jvPadr/view?usp=sharing

Answer 3

Hi ImnPaul

I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.