Bitlocker Recovery Key Keyboard not working

Question

Hello there I seem to have problem regarding bitlocker recovery steps. I do have key ready but the numbers are not being added when I type with my keyboard I have tried changing keyboard as well but it doesn't seem to work at all.

Answer 1

Hi, my name is Anderson Souza, I hope I can help you with your issue.

Have you checked if the Num Lock key is activated? Have you also tried using the F1-F10 function keys? Do the other keys work? If you press for example the Caps Lock the led indicator lights up?

Answer 2

No none of the keys are working no led. The strange thing is that both of the keyboards are not working.

Answer 3

Thanks for the feedback. Can you enter your PC's BIOS? This would be a good test to check if your motherboard can identify the keyboard even before any Windows components are loaded. I also imagine that you have already tested all possible ports on the PC.

Answer 4

No I can't it directly goes to bitlocker screen and funny thing is that keyboard is not working. I have tried connecting same keyboard to another computer and it works perfectly fine. Here is a video which shows problem.

https://drive.google.com/file/d/14LIX5JNuv_JCRVYKvDvOn0XzfMETIIZG/view?usp=sharing

Answer 5

Power off by holding in the power button twice, on the third time it should enter Recovery Environment which has a better chance of the mouse and keyboard working.

If so choose Advanced Troubleshoot Options to try to System Restore to a point when it was working.