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GPU driver fails

Anonymous
2022-01-28T20:09:00+00:00

Im playing a game then the pc freezes and the gpu fails:

Device PCI\VEN_1002&DEV_15D8&SUBSYS_15D81002&REV_C9\4&28056cf2&0&0041 had a problem starting.

Driver Name: oem7.inf

Class Guid: {4d36e968-e325-11ce-bfc1-08002be10318}

Service: amdwddmg

Lower Filters: 

Upper Filters: 

Problem: 0x15

Problem Status: 0x0

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-01-31T05:40:22+00:00

    Hi sajtlovas,

    Thanks for your post in Microsoft Community.

    It sounds like your computer encountering problems while playing game.Sorry for the inconvenience.

    Does this issue occur with individual specific games? Or all games?

    As for your problem, you can try the troubleshoot erros first:

    Troubleshoot blue screen errors (microsoft.com)

    You can try the following solutions to see if they can solve your problem:

    1. Update graphics card and network card drivers.

    Update hardware drivers in Windows to the latest (Right click on Start > Device Manager > Right-click on the drivers to update)

    Or go to the manufacturer's official website to update and re-download the drivers.

    1. Perform a clean boot to eliminate third-party software interference

    Please check here for details:How to perform a clean boot in Windows (microsoft.com)

    Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background program is interfering with your game or program and to isolate the cause of a problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by step so that it will help you get you back on track.

    1. If the problem persists, you try to cover the installation system to resolve it.

    Cover installation system:Download Windows 10 (microsoft.com)

    Click "Download Tool Now" to download the  MediaCreationTool to cover installation system to repair the system.

    Feel free to post back if you need further assistance.

    Best Regards,

    Sawa | Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

    * Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

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