Windows explorer error

Question

Windows explorer crashing randomly. I checked the windows logs and these were the details I found

Faulting application name: explorer.exe, version: 10.0.22000.120, time stamp: 0xe846e749

Faulting module name: shcore.dll, version: 10.0.22000.71, time stamp: 0xd40bc30a

Exception code: 0xc0000005

Fault offset: 0x000000000002e835

Faulting process id: 0xff8

Faulting application start time: 0x01d800868e4ddf1b

Faulting application path: C:\WINDOWS\explorer.exe

Faulting module path: C:\WINDOWS\System32\shcore.dll

Report Id: f8a94951-2786-41a7-9333-19cd15f51e2c

Faulting package full name: 

Faulting package-relative application ID: 

What should i do?

Answer 1

Hello,

Suggest you to run System File Checker scan:

1. Search for 'command prompt' using Cortana or Windows Search.
2. From results, right click on Command Prompt and select Run as administrator.
3. Type sfc /scannow command and press Enter key.
4. Let the command complete and then reboot the machine.

If issue still persists, perform clean boot:

https://support.microsoft.com/en-in/help/929135/how-to-perform-a-clean-boot-in-windows

Let us know if this helps!