Pc Crashing While Loading Specific Game

Question

Recently I upgraded my pc. One of the main parts I upgraded was the CPU. I upgraded from a Ryzen 5 3600 to a Ryzen 9 5900x. After booting my system on everything seemed fine. I was play Fortnite with my friends when my game crashed. Fortnite rarely crashes for me but I assumed it was just a bug. I reloaded and when I got into my next math my pc blackscreened with no BSOD. Then my system restarted. I figured my pc overheated since it was getting pretty warm. I opened my fan control software and cranked up my fan speed which now keeps my CPU cool at around 41 degrees Celsius. However even with such low temperatures my issue was not solved. I thought about it being a software issue so I did some trouble shooting. ( Made sure my game was updated, verified my game files in the Epic Games launcher, reinstalled the game, ran the launcher as administrator, started Fortnite from both the desktop and the launcher , etc) Even after all my trouble shooting I was getting the same result. I would like to mention two things: 1 This issue only happens with Fortnite and 2 One of the first things I did was update my gpu drivers so they shouldn't be the problem. I checked windows reliability report and It displayed hardware errors. This is most likely not related to my problem as updating my GPU drivers fixed them and they no longer show up. I was able to play for a few hours yesterday before the issue started to repeat itself. When the issue reoccurred I checked both Windows Reliability Report and the Event Viewer. The event viewer states that windows shut down unexpectedly at the time of the crashes and the event viewer displayed interesting reports about the error that is most likely causing this issue. Unfortunately researching these errors lead me to no clear answer so I'm wondering if someone here can tell me what they mean and verify if this is what is causing my system to fail.

Error 1:

Log Name: System Source: Service Control Manager Date: 1/6/2022 3:10:09 PM Event ID: 7000 Task Category: None Level: Error Keywords: Classic User: N/A Computer: DESKTOP-8E0IBAE Description: The AMDRyzenMasterDriverV17 service failed to start due to the following error: The system cannot find the file specified. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 7000 0 2 0 0 0x8080000000000000 77389 System DESKTOP-8E0IBAE AMDRyzenMasterDriverV17 %%2 41004D004400520079007A0065006E004D00610073007400650072004400720069007600650072005600310037000000

Error 2:

Log Name: System Source: Microsoft-Windows-WHEA-Logger Date: 1/6/2022 3:10:10 PM Event ID: 18 Task Category: None Level: Error Keywords: User: LOCAL SERVICE Computer: DESKTOP-8E0IBAE Description: A fatal hardware error has occurred. Reported by component: Processor Core Error Source: Machine Check Exception Error Type: Bus/Interconnect Error Processor APIC ID: 0 The details view of this entry contains further information. Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 18 0 2 0 0 0x8000000000000000 77390 System DESKTOP-8E0IBAE 3 0 1 0xbaa00000060e0809 0x0 0xd01a0ffe00000000 10 256 0 0 2 1 0 256 256 936 435045521002FFFFFFFF03000100000002000000A8030000020A1400060116140000000000000000000000000000000000000000000000000000000000000000BDC407CF89B7184EB3C41F732CB57131FE6FF5E89C91C54CBA8865ABE14913BB41480E623903D80102000000000000000000000000000000000000000000000058010000C00000000003000001000000ADCC7698B447DB4BB65E16F193C4F3DB0000000000000000000000000000000001000000000000000000000000000000000000000000000018020000800000000003000000000000B0A03EDC44A19747B95B53FA242B6E1D0000000000000000000000000000000001000000000000000000000000000000000000000000000098020000100100000003000000000000011D1E8AF94257459C33565E5CC3F7E8000000000000000000000000000000000100000000000000000000000000000000000000000000007F010000000000000002040000010000120FA2000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000007000000000000000000000000000000120FA200000818000B32D87EFFFB8B170000000000000000000000000000000000000000000000000000000000000000B3F8F31CB1C5A249AA595EEF92FFA63C01000000000000009E0740060400000000000000000000000000000000000000000000000000000000000000000000000200000002000000C3CB53633903D80100000000000000000000000000000000000000000100000009080E060000A0BA000000000000000000000000FE0F1AD0000000000000000000000000B00001002500005D00000000F9010000230000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000003B00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000

I also have some warnings that were included in the event viewer if needed. I'm willing to provide any needed information as long as someone is able to give me an answer. This issue has been happening for days now and its driving me crazy.

Answer 1

Hi,

I've created a new user profile on my pc using the link provided. What should I do next?

Answer 2

Hello BMCM1125478

Thanks for getting back to us!

This time I am encouraging you to create a new user profile to properly isolate the issue.

Click here: Create a local user or administrator account in Windows

With respect,    

Jason Guer 

M365 Forum Moderator

Answer 3

Hey,

  Sorry for the late reply,  I thought I had fixed the issue  but apparently not.  A few days ago I updated my CPU chipset drivers.  After doing that, the issue stopped, which is why I was not paying attention to this post.  Just a few minutes before writing this, I was playing Fortnite when this same issue occurred after not occurring for around 3 days.   When this  issue occurred, Windows Event Viewer and Reliability Report still show the same issues that they did when I first posted this.

Answer 4

Hi BMCM1125478

We have noticed that you haven’t replied to our last responses. We would like to know if the issue you have raised to us still on-going. If yes, please reply back so we can continue troubleshooting your concern.   

For more updates and support, you can also follow our office YouTube channel: https://www.youtube.com/user/Microsoft   

With respect,    

Jason Guer 

M365 Forum Moderator

Answer 5

Hello BMCM1125478

Thank you for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum.

I understand that you have an issue today. Let me go ahead and assist you.

• I just wanted you to check the faulting module to the event viewer
• Make sure all the drivers are updated

Sincerely,       

Jason Guer,       

Consumer M365 Forum Moderator