Can't access Microsoft store

Question

Every time I try to access the Microsoft store I get the "try that again" error message, I can't sign in either, trying just brings up the "something went wrong" error message.

Answer 1

Hello AdamWalkerLondon,

Thank you for updating me with that information. I apologize that the above methods did not resolve the issue.

When was the last time it worked properly? What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About.

**Let's try to Refresh the Windows update service

1. Download the Windows update .reg file and save it to your computer

https://www.tenforums.com/attachments/tutorials...

2. Double click on the downloaded .reg file to merge it
3. When prompted, click Yes, and OK.
4. Restart your computer
5. Please check if the windows update service is now restored and running
6. Press Start then search Services
7. Find Windows update in the list and double click it
8. Startup type: Automatic and service status: Running
9. Please check if the issue still persists.

**Please try creating a new local administrator account.

https://support.microsoft.com/en-us/windows/cre...

Kind regards,

John DeV

Independent Advisor

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Answer 2

Sorry, none of these worked, same problem as always.

Answer 3

Hello,

Try re-registering Store app. Perform these steps:

1. Search for Windows PowerShell using Cortana or Windows Search.
2. From results, right click on Windows PowerShell and select Run as administrator.
3. Then type following command and press Enter key:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Let the command complete.

4. Close Windows PowerShell.

If that doesn't works, try repair upgrade:

https://www.kapilarya.com/how-to-repair-windows-10-using-in-place-upgrade

Let me know if issue still persists!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 4

Hello AdamWalkerLondon,

Good day! I'm John DeV a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. When was the last time it worked properly? What is your current Windows version and edition? Press Start then click Settings(Gear icon), select System then About.

Please let me know if you have tried the methods below.

**Reset the Microsoft Store cache

Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.

Note:

A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

**Check the Microsoft Store Install Service

Press the Windows Key + S and type in services.msc.

Find the Microsoft Store Install Service and double click, If the status is Running, right click it then select Restart

If Disabled, change it to Automatic, click Start and click OK.

**Reset the Microsoft Store app in Windows 10

Press Start then search Apps and Features

Find Microsoft Store in the list

Click it then select Advanced options

Select Reset then restart your computer

**Reinstall the Microsoft Store app

Press Windows key + X

Click and Run Windows PowerShell(Admin)

Copy and paste the command below then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Restart your computer

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor