BSOD, issue

Question

https://drive.google.com/file/d/1fMTVoYh1wD1J8Y83SzEQpYfDSfL2S_f3/view?usp=sharing thank you very much

Answer 1

Dear baozi748748,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

The minidump file indicates sysdiag_win10.sys as a cause of the BSOD which is related to the Tender product.

If you do have any Tender software installed on your computer, uninstall it from Control Panel > Program & Features. After that, monitor your computer to see if you get another BSOD or not.

Please let me know if you need further assistance and keep me updated.

Stay safe and have a nice day.

Answer 2

Dear baozi748748,

Thanks for getting back to this thread.

The minidump file does not name any driver this time, only indicating ntkrnlmp.exe which is a Windows component that means something else drove the system into fault or it could be memory corruption.

To troubleshoot this issue, kindly try the steps below:

1-Check for updates:

Go to Settings > Update and Security > Check for update > install all the pending updates

2-Uninstall the graphics card driver completely using the DDU free tool:

https://www.guru3d.com/files-details/display-dr...

Then, install the latest driver provided on the manufacturer's website.

3-Uninstall any third-party security software and scan for viruses & malware with the free Malwarebytes:

https://www.malwarebytes.com/mwb-download

4-Run Command Prompt as administrator. Type this command and hit enter:

dism.exe /online /cleanup-image /restorehealth

Then, type this command and hit enter:

sfc /scannow

5-If you are overclocking your PC, try running everything (CPU, GPU, system memory) at their stock speeds. See if the issue is still reproducible. Or, turn off XMP profile or set it to Auto.

6-Download then install the latest version of BIOS & Chipset drivers from the manufacturer's website.

7-Test the RAM with free utility MemTest86, then run a full 8 pass scan to test your RAM for physical errors:

https://www.tenforums.com/tutorials/14201-memte...

8-Run the Windows Memory Diagnostic:

https://www.howtogeek.com/260813/how-to-test-yo...

9-If you are comfortable of doing so, take all the system memory sticks out, examine them for any obvious defects, and then reseat them into the sockets. Make sure that they are seated properly in their slots. If you have multiple sticks of system memory installed and you suspect one is faulty, one thing to try is to reproduce the issue with only one stick of memory module at a time. This will help you to isolate the faulty module.

10-If the issue still persists after the steps above, try to enable driver verifier for 2 days or until you get the BSOD then disable it and share the newly created minidump file:

https://www.tenforums.com/tutorials/5470-enable...

Please do not hesitate to ask if you need further assistance.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 3

https://drive.google.com/file/d/1Xr8uZFeeSfA8NNV1J5z7CJV8vF6XswDk/view?usp=sharing

thank you very much

Answer 4

Dear baozi748748,

Thanks for the update?

Have you checked Settings > Apps for any Tinder apps?

Please, enable driver verifier for 2 days or until you get the BSOD then disable it and share the newly created minidump file for further investigation:

https://www.tenforums.com/tutorials/5470-enable...

Please do not hesitate to ask if you need further assistance.

Stay safe

____________________________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 5

There is no software about tender in the computer. I searched with everything software and found the file path C: \ \ programdata \ \ Adobe \ \ cameraraw \ \ lensprofiles \ \ 1.0 \ \ Canon \ \ canon (Canon RF 100-500mm f4.5-7.1 L is USM + extender rf1.4x) - raw lcp

There are several similar files whose names contain tender