0x80240022 Error when installing Null Print drivers through Windows Update

Question

Hi,

I have multiple machines reporting errors installing these updates, and I normally wouldn't care so much as these are considered optional driver updates, but our RMM software gets its update status from the Windows Update service so any failure is reported endlessly. The model numbers are different across machines, but the commonality is the same, it fails to install these null print drivers. Upon further examination, the driver package is malformed and refuses to even run manually. The previous solution mentioned toward the end of this thread doesn't help as there are no Unknown Devices under Device Manager.

I'm at wits' end with this, as I've been trying to solve it unsuccessfully for months -- I've even attempted manual installation of the drivers through the bundled .inf files but if they install at all I don't seem to get any indication as no new devices show up in Device Manager and the "optional update" never goes away.

Thanks for any help with this,

Jacob Turner

Answer 1

Hi jturner-ocit,

Sorry to bothering you, is there anything I can do for you?

Answer 2

Hi jturner-ocit,

Welcome to Microsoft Community and thanks for your feedback.

Sorry if I have a misunderstanding, please forgive me. Regarding the RMM software you mentioned, we are not sure if it is related to RMM software.

I noticed that the brand of the printer in the previous post is HP. And if feasible, can we try to install Null Print drivers on a clean Windows system and check it further.

Perform a clean boot and temporarily close third-party programs except Windows:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd 

I have also prepared some methods for you to suggest you troubleshoot:

Clearing Temporary Files & Restarting Update Service：

1. **** Click onStart, typeRun,and HitEnter
2. Typeservices.mscin the run and hit Enter
3. Now scroll down toWindows UpdateService
4. Right Click on Windows UpdateandClick Stop
5. Click onWindows Start, typeRun,and HitEnter
6. Restart PC and try again.

Altering Services (Windows Defender) ：

1. Click onStart, typeRun,and HitEnter
2. Typeservices.mscin the run and hit Enter
3. Now scroll down toSecurity CenterService
4. Right Click on Security CenterandClick Restart
5. Scroll down toWindows UpdateService
6. Right Click on Security Centerand Go toProperties
7. Now Put Startup Type to Automatic

Thanks for your patience and happy holidays!