Please run bcdedit /enum command. It will show the letter of Windows disk. Then type this letter with a colon and press enter. Then type commands one by one:
cd \System32\drivers
del bddci.sys
Check a deletion with
dir bd*.*
command.
bddci.sys error Blue Screen
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Anonymous
Hello,
Recently, the blue screen of dead started to occur on my laptop. The error was bddci.sys. As far as I know this is the file from BitDefender and thus any forum suggest to uninstall BitDefender on the laptop. However, I could not find it on Programs/Control Panel or C disk. My laptop also updated to the latest version. I am at Window 10.
Then How can I fix this issue?
Thank you, Huy Nguyen.
Windows for home | Windows 10 | Performance and system failures
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Igor Leyko 111K Reputation points Independent Advisor2021-12-08T17:46:11+00:00 If you don't have any more questions, feel free to choose a rating and have a great day!
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Igor Leyko 111K Reputation points Independent Advisor
2021-12-07T22:47:50+00:00 Hi Huy,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.
It is possible Bitdefender was deleted already but not fully. Please run Task manager, go to Services tab, stop all Bitdefender services you can find. Then delete bddci.sys file from C:\System32\drivers folder.
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Igor Leyko 111K Reputation points Independent Advisor
2021-12-07T23:22:56+00:00 Please boot PC to recovery environment, run command prompt and delete the file from command prompt.
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Anonymous
2021-12-07T22:59:26+00:00 Hello Igor,
Thank you for your reply. I did what you said and currently, there is no bitdefender operation in the services of task manager. And then, when I was trying to delete the bddci.sys, it showed "The action can't be completed because the file is open in another program".
How can I tackle this?