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It means your laptop doesn't have an infrared camera (which is a hardware requirement for Windows Hello Face).
https://www.dell.com/en-us/shop/dell-laptops/xps-13-laptop/spd/xps-13-9305-laptop
Missing helloface.inf and recognition.inf
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Anonymous
Hello,
I have a brand new Dell XPS 9305 laptop with windows 11. Windows Hello says 'we could not find a compatible camera'. I have tried all the fixes known (I think) but it seems the lack of the two files within the windowsbio folder means a bigger issue. No idea how to get them. I have updated all drivers via Dell and Windows Update so not sure what is left to do but I assume I should have this feature? Thanks.
Windows for home | Windows 11 | Devices and drivers
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DaveM121 891.6K Reputation points Independent Advisor2021-12-08T18:29:08+00:00 Hi neilrlsmith007
I am Dave, I will help you with this.
Windows 10 Hello Facial Recognition is more secure than most of the facial recognition technologies used on devices these days and it requires a webcam with Infrared capability
I checked the specs of your laptop, that does not seem to have a webcam with InfraRed capability.
https://www.dell.com/support/manuals/en-ae/xps-...
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