Audio Services Not Responding

Question

Hello,

I am having problems with the audio on my computer. I ran the troubleshooter to see what was wrong, and it turns out, the audio service (which is running) is not responding. Is there any way I can fix this? I have provided a screenshot of the troubleshooter as well as a text file containing my system's specifications and details.

Thanks in advance,
Andrew

System Information report written at: 12/04/21 12:11:16

System Name: LAPTOP-BIRMDJCR

[System Summary]

Item Value

OS Name Microsoft Windows 10 Home

Version 10.0.19044 Build 19044

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name LAPTOP-BIRMDJCR

System Manufacturer Acer

System Model Predator PH315-53

System Type x64-based PC

System SKU 0000000000000000

Processor Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date Insyde Corp. V2.04, 8/21/2021

SMBIOS Version 3.2

Embedded Controller Version 2.04

BIOS Mode UEFI

BaseBoard Manufacturer CML

BaseBoard Product QX50_CMS

BaseBoard Version V2.04

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.1151"

User Name LAPTOP-BIRMDJCR\alowe

Time Zone Eastern Standard Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.8 GB

Available Physical Memory 7.97 GB

Total Virtual Memory 20.1 GB

Available Virtual Memory 10.0 GB

Page File Space 4.25 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Answer 1

Hi Andrew my name is Ferdinand, I am an Independent Advisor.

There is an issue with the Audio driver on your machine that is why you are getting that error on the troubleshooter. Please follow the steps below to help get this fixed.

You will need to completely remove the Audio driver off your PC, once you reboot it should auto re-install it.

Here the steps to completely remove a Device off your computer.

Step 1. Use shortcut keys Windows key+ X on Windows 10.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound, Video and Game Controllers Right-click the problematic device it is either Realtek Audio, or AMD High definition Audio or High Definition Audio this varies on the audio device installed in your PC and select Uninstall device.

Step 4. You need to check the option Delete the driver software for this device, and then click the Uninstall button.

Step 5. Reboot the computer.

After the reboot please see it the problem is fixed.

If that still would not work please visit the support website of your laptop or desktop and then download and install the latest Audio driver then restart the PC.

Answer 2

I just checked Task Manager, all services relating to sound on startup are enabled.

Answer 3

Go to task manager and look for any audio services that was not enable on startup --- and enable it.