Scrolling when using usb drive

Question

When using USB and scroll to bottom of files, it automatic scrolls back to top. This only happens on my desktop. Tried same usb drive in laptop and have no problem. Disconnected mouse, still same.

Have Dell Optiplex 755 with windows 10. Just did a clean install of windows.

Thanks for any help

Answer 1

Hello sargetom,

Thank you for updating me and sharing that information. Glad to hear the issue has been resolved.

You're most welcome. Stay safe and have a great day!

Kind regards,

John DeV

Independent Advisor

Answer 2

Hi John, Thanks for replying so fast. I did try what you said, but still had same problem, So, I thought about something. Maybe it's my wallpaper causing the trouble. My wallpaper is some photos of my travels and it's set as a slide show, so I changed to a Microsoft wallpaper and problem was gone. Even though this one is also a slide show it does not cause any problems. Don't know what the difference in the two are but something in my pictures are causing it. What I did was get my wallpaper displayed and opened the usb flash drive and scrolled down to bottom and when the wallpaper changed to another picture it scrolled back to top of file.

Problem solved. Thanks So Much.

SGT Tom

Answer 3

Hello sargetom,

Good day! I'm John and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please try the following methods below

1. Please try connecting the USB on another USB port.
2. Please try to disconnect any external device from your computer. If you have a controller connected, check if one of your controller's direction controlling stick is stuck in a certain position.
3. You may also try the free edition of Malwarebytes to scan your system for any malware.

https://www.malwarebytes.com/mwb-download/

4. Perform a Clean Boot

Determine if a background program or a software conflict is causing the issue.

Go to the search box > type msconfig

Select System Configuration > go to the Services tab.

Select and make sure to put a check mark on "Hide all Microsoft services"

Click Disable all.

Go to Startup tab > Open Task Manager > Disable all the unnecessary services running there. Restart your computer.

Kindly check the support article below for more details

https://support.microsoft.com/en-us/topic/how-t...

Kindly let me know if this helps or if you have any further concerns.

Kind regards,

John DeV

Independent Advisor

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