Hi,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.This may be due to some third party Explorer extension added recently. Please use recovery environment to run system restore and roll back to date before the problem appears.
Or you may use Windows installation media and try recovery steps described at https://support.microsoft.com/en-us/help/402603...
Thank you for your reply
I can't even open settings to use wifi to download windows installation media and I can't even run it when I import the downloaded windows installation media file (i download it from my phone)..I don't whats know going on .please help me