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Scroll bar not working properly

Anonymous
2021-12-26T15:00:23+00:00

Scroll bar not working. cursor flying all over the screen. Tapping on the pad and got no reaction. Icon freezes pad and I must hit escape and start again. Steps to resolve please and thank you!

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2021-12-26T15:36:25+00:00

    Good Day DIANEHARTMAN,

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Press Windows key + X

    -Go to Device Manager

    -Expand the Display Adapters

    -Look for Display driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart and check.

    If issue persist, let's download the updated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and Manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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