Error During Update to windows 11Pro

Question

Hello,

When I try to update to Windows 11 via win update I get the following error: unable to complete the installation 0xc00000409. I also tried via ISO, the blue update screen appears and then closes without rebooting (installation percentage 99%). Sometimes the error displayed is 0xc000005. I've already tried booting in clean mode, doing sfc and dism. Deactivating the firewall. I have no third-party antivirus. What do you recommend? Kind Regards

Michael

Answer 1

Sumit,

Link to the logs -> https://1drv.ms/u/s!AufNJ77lbUAhi08Qjj6CGU\_p8JQO?e=IIR9wF

UnattendGC Folder -> https://1drv.ms/u/s!AufNJ77lbUAhi1DnF-Lu-VVkA\_5f?e=c8QKto

Hope Those are usefull

Regards,

Michael

Answer 2

Matching Profile found: DebugSetupCrash - CEEBA202-6F04-4BC3-84B8-7B99AED924B1 SetupDiag version: 1.6.2107.27002 System Information: Machine Name = LAPTOP-JDQLETQR Manufacturer = LENOVO Model = 20Q70017IX HostOSArchitecture = 1040 FirmwareType = UEFI BiosReleaseDate = 20210702000000.000000+000 BiosVendor = R0ZET48W (1.26 ) BiosVersion = R0ZET48W (1.26 ) HostOSVersion = HostOSBuildString = 19041.1.amd64fre.vb_release.191206-1406 TargetOSBuildString = 10.0.22000.348 (co_release_svc_prod3.211116-1352) HostOSLanguageId = HostOSEdition = Professional RegisteredAV = Windows Defender FilterDrivers = FileInfo UpgradeStartTime = 02/12/2021 13:42:58 UpgradeEndTime = 02/12/2021 14:55:47 UpgradeElapsedTime = 01:12:49 CV = mvDuuty78UeUNBW7 ReportId = 6DEDC052-E4E5-451B-A339-E982591A5A9A DebugSetupCrash Found qualifying memory dump during setup, but the debugger binaries were not found. Either examine the memory dump here: C:\Windows\Panther\UnattendGC\mnd8E90.diagerr.mdmp or install the debugger tools from here: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/ to determine the failure. Last Setup Phase: Phase Name: Pre-Finalize Phase Started: 02/12/2021 14:00:34 Phase Ended: 01/01/0001 00:00:00 Phase Time Delta: 00:00:00 Completed Successfully? False Last Setup Operation: Operation Name: Offline portion of machine-specific and machine-independent apply operations Operation Started: 02/12/2021 14:23:27 Operation Ended: 01/01/0001 00:00:00 Operation Time Delta: 0:00:00:00.0000000 Completed Successfully? False Matching Profile found: DebugSetupCrash - CEEBA202-6F04-4BC3-84B8-7B99AED924B1 SetupDiag version: 1.6.2107.27002 System Information: Machine Name = LAPTOP-JDQLETQR Manufacturer = LENOVO Model = 20Q70017IX HostOSArchitecture = 1040 FirmwareType = UEFI BiosReleaseDate = 20210702000000.000000+000 BiosVendor = R0ZET48W (1.26 ) BiosVersion = R0ZET48W (1.26 ) HostOSVersion = HostOSBuildString = 19041.1.amd64fre.vb_release.191206-1406 TargetOSBuildString = 10.0.22000.194 (co_release_svc_prod1.210911-1543) HostOSLanguageId = HostOSEdition = Professional RegisteredAV = Windows Defender FilterDrivers = FileInfo UpgradeStartTime = 02/12/2021 16:26:47 UpgradeEndTime = 02/12/2021 16:43:17 UpgradeElapsedTime = 00:16:30 CV = TU7MdjarTkONL4VD ReportId = DebugSetupCrash Found qualifying memory dump during setup, but the debugger binaries were not found. Either examine the memory dump here: C:\Windows\Panther\UnattendGC\mnd82B6.diagerr.mdmp or install the debugger tools from here: https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/ to determine the failure. Last Setup Phase: Phase Name: Pre-Finalize Phase Started: 02/12/2021 16:35:51 Phase Ended: 01/01/0001 00:00:00 Phase Time Delta: 00:00:00 Completed Successfully? False Last Setup Operation: Operation Name: Migrate framework (Full) Operation Started: 02/12/2021 16:43:02 Operation Ended: 01/01/0001 00:00:00 Operation Time Delta: 0:00:00:00.0000000 Completed Successfully? False

Answer 3

Thanks, Michael. Sometimes Windows removes logs as per normal operations. The Setupact log indicates an exception occurred related to Windows connection manager dll. Do you have any network capture software?

Also post Setupdiag results.

SetupDiag is a diagnostic tool that can obtain details about why a Windows 10 upgrade was unsuccessful. It can tell you the error code why the update failed and it saves the results to a file. After running the tool, look for Setupdiagresults.log in the same folder Setupdiag.exe is present.

Download SetupDiag.

https://go.microsoft.com/fwlink/?linkid=870142

Answer 4

Hello,

I've only found this log:

C:$Windows.~BT\Sources\Panther ---> https://1drv.ms/u/s!AufNJ77lbUAhi06WGRiTK-FmP7WC?e=6UgYsP

Under C:$Windows.~BT\Sources\Rollback: Setupact.log.

Please be aware that my PC is a:

• Lenovo Thinkpad L590
• Current Windows Build 10.0.19044 Build 19044
• TPM Yes
• Secure Boot Yes
• Bitlocker currently Deactivated
• RAM 16GB
• Processor: Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz, 1801 Mhz, 4 core, 8 processori logici

Answer 5

Hi Michael,

I am Sumit here to assist you with this question.

Let us look into this problem.

Via the article:

Troubleshoot Windows 11 upgrade and Installation errors - Microsoft Community

https://answers.microsoft.com/en-us/windows/for...

Let us check the following Logs to investigate why the upgrade to Windows 11 failed. Use a File sharing Website like Onedrive to share the files and post the link in the next response.

C:$Windows.~BT\Sources\Panther: File named Setupact.log records actions in the downlevel and SafeOS phase. As the log can be very large, the setup also creates a file named "Setuperr.log" that only has information about the errors encountered by the Setup to narrow the source of the problem.

C:$Windows.~BT\Sources\Rollback: File named Setupact.log records what happened after the update failed and Windows rolled back to Windows 10. The starting portion of the file may explain what happened and why the update failed.

Supplementary logs if present:

1. Device Install Log in C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
2. Setupmem.dmp present in C:$Windows.~BT\Sources\Rollback if the PC BSODed during the process.

These folders may be hidden, so you need to either show the hidden files or paste the path in the Run Dialog box.

How to share diagnostic files/logs on the Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...