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Accidentally purchasing the wrong item

Anonymous
2021-12-18T22:01:30+00:00

I purchased a Xbox controller from the Microsoft store , however it was not the controller I wanted so as soon as I realised I cancelled the purchase but I was still charged for it , after I received an email that said that they had cancelled my order and had not charged me for it ( but they had ) so I was wondering how long dose it take for refunds to get transferred?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2021-12-21T03:12:16+00:00

    Hi west dark star,

    If you are referring to the Microsoft Store homepage, click the three small dots icon in the upper right corner, and then select Send Feedback to get help.

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  2. Anonymous
    2021-12-19T18:45:45+00:00

    Hi lynn

    Thanks for getting back to me so quickly, a question I wanted to ask was ,on the home user page when where do I go on the page to find help ?

    Thank you

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  3. Anonymous
    2021-12-19T07:02:58+00:00

    Hi west dark star,

    Thanks for raising your concern in Microsoft Community.

    It sounds like you accidentally purchasing the wrong item from Microsoft Store. It is recommended to contact our global customer serivce to get further solve your purchasing issue.

    Do get back to us for any issues pertaining in the future. We will be happy to help.

    Best Regards,

    Lynn Sun | Microsoft Community Support Specialist

    * Beware of scammers posting fake support numbers here.

    * Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

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