Can't open Chrome?

Question

Okay so I have Windows 10 right now and I wanted to download Chrome, so I did. However, once I went to go and run Chrome for the rest of the setup, I get a pop-up saying, "You'll need to ask to use this app. You can't use Google Chrome because of your family safety settings, but it doesn't hurt to ask." So naturally, I hit the "ask to use" button. However, there are some issues with that:

1. I don't know who it's asking when I click the button.
2. I've tried to troubleshoot on my own and removed all accounts from the family account.
3. I'm an adult with child safety settings I didn't know were on my account to begin with.
4. I don't know what family its talking about because I have no family account attached to this laptop.

I just want to be able to use Chrome on my computer and to be able to download other software I'm going to use in the future (ie: Discord, Steam) without having these restrictions pop up on me. I also use this account with my Xbox One and I don't have this issue.

Answer 1

Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with chrome.

I would recommend you to try each methods provided on the thread below.

https://answers.microsoft.com/en-us/windows/for...

https://answers.microsoft.com/en-us/windows/for...

Hope this helps and looking forward for good results.

Kind regards,

Louie

Answer 2

These KB might be of interest:

• https://answers.microsoft.com/en-us/windows/forum/all/cant-use-chrome-youll-need-to-ask-an-adult-in-your/23ab593f-a040-485c-845f-19a76fb8e501
• https://support.microsoft.com/en-us/account-billing/what-s-new-in-microsoft-family-e4e2503d-2866-4a25-8896-180b96d8e500