I suggest that you perform a clean boot to rule out the influence of the software. Please refer to this article: https://support.microsoft.com/en-us/topic/how-t...
Observe if the system still crashes during the clean boot.
exception error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have an exception error. can you help me?
SYMBOL_NAME: nt_wrong_symbols!D20A89CA1046000
IMAGE_VERSION: 10.0.19041.1499
STACK_COMMAND: .cxr; .ecxr ; kb
EXCEPTION_CODE_STR: D20A89CA
EXCEPTION_STR: WRONG_SYMBOLS
PROCESS_NAME: ntoskrnl.wrong.symbols.exe
IMAGE_NAME: ntoskrnl.wrong.symbols.exe
MODULE_NAME: nt_wrong_symbols
FAILURE_BUCKET_ID: WRONG_SYMBOLS_X64_19041.1.amd64fre.vb_release.191206-1406_TIMESTAMP_810831-224634_D20A89CA_nt_wrong_symbols!D20A89CA1046000
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
share files .dpm in link:
Windows for home | Windows 10 | Performance and system failures
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
4 answers
Sort by: Most helpful
-
Anonymous
2022-01-27T12:33:33+00:00 I reinstalled all the drivers and still have the same problem. I can't find any hard drive problems either. Any ideas?
-
Sakiko 39,240 Reputation points Independent Advisor2022-01-26T15:26:05+00:00 Hello, I'm A&K, here to help.
Your dump file shows a system kernel error, which is a very common error code, usually caused by a driver. I recommend uninstalling all drivers (GPU, chipset, etc.) before going to the device manufacturer's official website to download the latest version and reinstall it.
-
Anonymous
2022-01-26T14:55:36+00:00