Hi bogdams30,
Thank you for reaching Microsoft Community.
I hope you are doing well. We really appreciate your time in bringing this concern to us. I totally understand this can be very difficult for you when something doesn't work as it should. Let us work together to sort this out.
Would you be able to send us a screenshot or screen recording of the issue for us to better understand the problem and provide right troubleshooting.
You can use Microsoft PowerPoint to record your screen: Record your screen in PowerPoint Save it to OneDrive and share the link here.Note: Make sure there is no personal information included on the video.
We look forward to your response.
Best regards, Mara May MMicrosoft Community Advocate