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Endless Blue Screen Loop - Win 10

Anonymous
2021-12-27T00:04:05+00:00

I have an ASUS Notebook N61Jq which was running on Windows 10. The 1/25/2021 update worked fine. Ever since attempts to make any future updates prompted an endless blue screen loop that results critical process died error windows 10 and shuts down. I've used the command prompts to correct to no avail. I've used SFC, CHKDSK, bootrec.exe tool and even attempted to perform a system restore, uninstall updates and always results in an error. This always prompts the shutdown CRITICAL_PROCESS_DIED and used the support resources to help resolve. Any support would be greatly appreciated.

As a part of the Windows Insider Program, as well and didn't know if they might have some ideas to chime in on too.

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-12-29T03:18:54+00:00

    Hi Isra,

    While I couldn’t get to the Windows version from your detailed suggestion, I was able to pull it up from the command prompts and sending a screenshot, as requested.

    I was unable to get to the run box and DxDiag and DirectX Diagnostic Tool won’t be accessible because initial startup always goes to blue screen. If there’s a command prompt that can pull it up, I’ll attempt to perform that way.

    Thanks again for your continued support, as I realize this may prove a bit more challenging.

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  2. Anonymous
    2021-12-28T02:14:28+00:00

    Thanks Isra for your attempts.

    I looked at the link that you provided prior to contacting the Community.

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  3. Anonymous
    2021-12-28T00:22:07+00:00

    Without minidump files it is more difficult to get to the root of the problem. In this type of case we can find different variables around the problem, so it is difficult to determine the exact cause. It could be a software or hardware problem.

    One of the most common causes is RAM memory problems, viruses, outdated drivers, even dirt and overheating of the computer.

    Please, follow this steps https://support.microsoft.com/en-us/sbs/windows...

    Virtual greetings

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  4. Anonymous
    2021-12-27T02:53:36+00:00

    Hi Isra thanks for your kind reply.

    From the command prompts, I'm unable to locate any mini dump files. For reference, my command prompt is x:\windows\system32.

    Enjoy your day too.

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  5. Anonymous
    2021-12-27T00:56:19+00:00

    Hello, I warmly welcome you to the Community. I'm Israel and it is a pleasure to be able to support you today.

    Go to the location C:\Windows. Are there minidump files on that path? If there are, upload them to a site where we can download and share the route to it.

    Try uploading it for example to this site https://www.sendspace.com/

    Virtual Greetings and have a nice day!

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