Wifi problems

Question

Hello,

I have been dealing with this issue

It says my wireless internet connector is working properly but im unable to connect with the wifi.I have been trying to fix it for several hours but nothing works .

I have tried doing different type of scans in cmd i have tried a lot of things but nothing works.I tried resetting my pc but it said reset failed nothing changed.

Thank you in advance for your response

Answer 1

Hi Aly -

Thank you for your response. I see, then please try to perform System Restore.

System Restore

• System restore is where it will take your computer settings back to an earlier point in time where everything is working fine.

1. Open the run box by pressing Windows Key + R and type rstrui.exe then press enter.
2. System restore windows will open. Normally it will suggest a restore point(Sometimes it doesn't), if it does, select the 2nd option to select more restore points.
3. Select your desired restore point date and time.
4. Once selected, hit next and finish.

Windows will restart itself to start system restore. System restore might take some time to complete and it is very important that system restore must not be interrupted during restore process as it might damaged the operating system. System restore will take at least 20 minutes or more depending on the content of the computer and the changes on the settings that was done prior to the date selected. System restore will also removed application , updates and drivers installed prior to the date selected.

DISCLAIMER:

System Restore is a recovery tool for Windows that allows you to reverse certain kinds of changes made to the operating system. System Restore is used to return important Windows files and settings—like drivers, registry keys, system files, installed programs, and more—back to previous versions and settings. Being said all applications and changes made prior to the date selected will be removed and needs to be re-installed if its needed.

Regards,

Jerico T.

Answer 2

Hello,

i have tried the methods and nothing works.Its weird because device manager says my wireless adapter is running properly but nothing works.thank you for your help

Answer 3

Hi Aly -

I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.

When did the issue started? Is there any recent changes on your computer prior to the issue? Let's try to perform the troubleshooting methods below and check if any of the resolves fixes the issue.

Method 1: Run the troubleshooter

1. Open settings by pressing windows key + I
2. Select Update and security
3. On the left pane select Troubleshoot
4. Under Additional Troubleshooter, select Network adapters and click the Run the troubleshooter button

Method 2: Update Driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Network adapters
3. Right-click on the driver and select Update driver
4. Select Search automatically for drivers
5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

Method 3: Roll-back driver

1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
2. Locate and expand Network adapters
3. Right-click on the driver and select Update driver
4. Select Browse my computer for drivers
5. Select Let me pick from a list of available drivers on my computer
6. Select any older driver from the list and click next
7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

If the methods above did not work, please don't hesitate to reach back and we'll perform other methods.

Hope this help. Have a good day.

Thank you,

Jerico T.