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I got blue screen error (inaccessible boot device), so i tried both system restore and uninstall updates. Both need to log in to my Microsoft account. I tried logging in with my Laptop but it said INCORRECT password. But when i logged in with my Phone it was CORRECT. Anyhow, i reset my password with my phone, switched off my laptop and logged in with new password in my laptop for system restore, but it's STILL INCORRECT. But when i logged in with another phone, it said CORRECT. Please help me fix this
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Hi Grace,
My name is Igor, I have 12 Microsoft MVP awards. It's a pleasure for me to help others and I'll do all my best to help you. I'm sorry you have a problems.
Recovery environment asks for some old password so please try all old passwords you can recall.
And you may use Windows installation media and try recovery steps from https://docs.microsoft.com/en-us/windows/client...
