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Problem login Microsoft account

Anonymous
2021-12-22T13:24:55+00:00

Dear community,

I just purchased a new laptop for my child. After starting it and setting up the child's account as the Microsoft account on it, I updated it to Windows 11.

Since then, this is what happens: I enter her password, it then asks me for parental approval. I enter my own email and password and it keeps saying:"Oops, there is an error. It's not you, it's us".

I then try to log in using my own Microsoft accounts, it all goes well until it ask to create a confidential code. I click next, and again it that there is a problem. I tried clicking on "try again" and "ignore for the moment", it just sends me back to the login page.

I have tried everything: I approved my child's account, used my credentials, etc... nothing works!!

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2021-12-22T14:48:23+00:00

    Hello, I'm Louie, and I'm happy to help you today. Hope you're doing well and safe there. I'm sorry that you're having trouble with signing in using child account.

    I would suggest you to try the solutions provided on the thread below.

    https://answers.microsoft.com/en-us/windows/for...

    Hope this helps.

    Kind regards,

    Louie

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