Windows 11 Upgrade Fail

Question

I keep getting this error when I try to upgrade and I'm not sure why. It says I meet all the requirements and I've checked the tmp and i do have tmp 2.0 ready. and all my drivers are updated so I need help TT

Answer 1

Thanks Misty. It looks like another case of Asus System control Interface v3.

https://answers.microsoft.com/en-us/windows/for...

You find the driver: Device Manager > System devices > ASUS System Control Interface v3

You must prevent Windows Update from automatically reinstalling the above driver, or else you will get the 0xc1900101 code again. See below

Prevent Windows Update to automatically install the ASUS driver:

Win + X

Select "System"

Under "Related settings" select "Advanced system settings"

Click the tab "Hardware"

Under "Device Installation Settings" click "Device Installation Settings"

Select "No" to prevent the automatically download of manufacturers apps...

Delete the driver under Device manager

Restart the computer

Try again to update to Win 11.

Download Windows 11

https://www.microsoft.com/en-in/software-downlo...

Use the Installation Assistant to Download Windows 11

https://go.microsoft.com/fwlink/?linkid=2171764

Alternatively, download an ISO file and Run Setup.exe to Start the Upgrade, using Windows 11 Media Creation Tool.

https://go.microsoft.com/fwlink/?linkid=2156295

All the steps, including MCT and Installation Assistant, are covered here:

https://www.yourwindowsguide.com/2021/10/instal...

Hope that helps and keep us posted.

Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.

Answer 2

Thank you that worked!! :D

Answer 3

Hi, thank you for replying I've tried updating with the iso file and looked at the err files. https://1drv.ms/u/s!AtGT52uUK_COjWH-kgPdsDXSmYN1 Also my pc is

Answer 4

This also happened with me I was suggested to go with windows 11 installation guide but I didn't upgraded

Answer 5

Hi Misty,

I am Sumit here to assist you with this question.

Via the article:

Troubleshoot Windows 11 upgrade and Installation errors - Microsoft Community

https://answers.microsoft.com/en-us/windows/for...

Let us check the following Logs to investigate why the upgrade to Windows 11 failed. Use a File sharing Website like Onedrive to share the files and post the link in the next response.

C:$Windows.~BT\Sources\Panther: File named Setupact.log records actions in the downlevel and SafeOS phase. As the log can be very large, the setup also creates a file named "Setuperr.log" that only has information about the errors encountered by the Setup to narrow the source of the problem.

C:$Windows.~BT\Sources\Rollback: File named Setupact.log records what happened after the update failed and Windows rolled back to Windows 10. The starting portion of the file may explain what happened and why the update failed.

Supplementary logs if present:

1. Device Install Log in C:/$Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
2. Setupmem.dmp present in C:$Windows.~BT\Sources\Rollback if the PC BSODed during the process.

These folders may be hidden, so you need to either show the hidden files or paste the path in the Run Dialog box.

How to share diagnostic files/logs on the Microsoft community

https://answers.microsoft.com/en-us/feedback/fo...