File Explorer crashes when I right click

Question

Hello,

Everytime I rightclick a document in the File Explorer is crashes the program and soft resets my laptop. Its fine when I click a file.
I have had this for a while now, even before Windows 11 was out and, as fa as I know, it isn't because of a virus. I haven't downloaded a sketchy file or opened a suspicious link.

I also can't lock any files, eventho I am the administrator, so maybe they are related?

Does anybody know why or have a solution?

With kind Regards,
Bram

Answer 1

Good Day BramBennink,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

-Click Start type Task Manager and open it

-Click on Processes Tab

-Look for Windows Explorer

-Right click and hit Restart

-Click Start type Powershell and run as administrator

-Copy and paste the command below and hit Enter

Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage

Once done restart your computer and check.

If issue persists check for updates and install any updates available to keep your device up to date.

Once all the updates are installed restart and check.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

Hello,

See if this fix helps you:

https://www.youtube.com/watch?v=sT6rwy1y7rM

Let us know if this helps!

Answer 3

The command didn't seem to work. The language i have is dutch, maybe that that affects things?

Answer 4

Sadly this didn't help, for the thing that needed to be deleeted wasn't there. The FIrst reset didn't work ether.

Answer 5

Good Day BramBennink,

I appreciate your time getting back to this thread please proceed with the steps below.

-Press Windows key + X

-Go to Device Manager

-Expand the Sound and Video Game Controllers

-Look for Display driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart your computer and check

If issue persist, let's download the updated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and Manufacturer and post it here.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.