Goodix Fingerprint reader causing Bugcheck errors

Question

Driver: Goodix

Date: 6/8/2020

Version: 3.0.38.600

Microsoft will NOT let me update this driver.

Dell driver: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=600n5&oscode=w2021&productcode=inspiron-15-7506-2-in-1-laptop

Version: 3.20.30.130, A05

I have tried installing this 5 times and Windows ignores it and uses old version.

nt!KeBugCheckEx:
fffff804`14c159c0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:ffffd00b`68ca91f0=000000000000009f
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000006, The device did not complete its Directed Power Transition callback successfully.
Arg2: ffffe48daa8d9010, The POP_FX_DEVICE object
Arg3: 0000000000000000, If this was a Directed Power Down(1) or Power Up(0) completion
Arg4: 0000000000000000

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 3718

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 13510

    Key  : Analysis.Init.CPU.mSec
    Value: 218

    Key  : Analysis.Init.Elapsed.mSec
    Value: 7813

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 89

    Key  : WER.OS.Branch
    Value: co_release

    Key  : WER.OS.Timestamp
    Value: 2021-06-04T16:28:00Z

    Key  : WER.OS.Version
    Value: 10.0.22000.1

FILE_IN_CAB:  010522-7984-01.dmp

BUGCHECK_CODE:  9f

BUGCHECK_P1: 6

BUGCHECK_P2: ffffe48daa8d9010

BUGCHECK_P3: 0

BUGCHECK_P4: 0

DRVPOWERSTATE_SUBCODE:  6

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffffd00b`68ca91e8 fffff804`14dc7ecd     : 00000000`0000009f 00000000`00000006 ffffe48d`aa8d9010 00000000`00000000 : nt!KeBugCheckEx
ffffd00b`68ca91f0 fffff804`14dc79d3     : ffffe48d`aa8d9010 00000000`00000000 ffffe48d`7c712c00 ffffe48d`aa8d93e0 : nt!PopFxEnforceDirectedPowerTransition+0xc1
ffffd00b`68ca9250 fffff804`14dc808a     : 00000000`00000000 00000000`00000000 ffffe48d`aa8d93a8 ffffe48d`b11a8a90 : nt!PopFxCompleteDirectedPowerTransition+0x16f
ffffd00b`68ca92a0 fffff804`14dc7cb1     : ffffe48d`aa8d9010 ffffe48d`7c712c10 ffffe48d`7c712c10 ffffe48d`b11a8a90 : nt!PopFxHandleDirectedPowerTransition+0xa6
ffffd00b`68ca92d0 fffff804`14b1d10f     : ffffe48d`7c712c10 ffffe48d`b6bed000 ffffe48d`00000000 fffff804`00000000 : nt!PopFxDirectedPowerTransitionWorker+0x11
ffffd00b`68ca9300 fffff804`14a478f5     : ffffe48d`b6bed040 ffffbf01`7c70f000 ffffe48d`b6bed040 ff410574`00187a80 : nt!ExpWorkerThread+0x14f
ffffd00b`68ca94f0 fffff804`14c19a74     : ffffbf01`7c700180 ffffe48d`b6bed040 fffff804`14a478a0 8b480189`48028b48 : nt!PspSystemThreadStartup+0x55
ffffd00b`68ca9540 00000000`00000000     : ffffd00b`68caa000 ffffd00b`68ca3000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34

SYMBOL_NAME:  nt!PopFxEnforceDirectedPowerTransition+c1

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22000.376

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  c1

FAILURE_BUCKET_ID:  0x9F_nt!PopFxEnforceDirectedPowerTransition

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {3a526de2-2a14-c8eb-842b-62f21361ee39}

Followup:     MachineOwner
---------

0: kd> dt_POP_FX_DEVICE ffffe48daa8d9010
nt!_POP_FX_DEVICE
   +0x000 Link             : _LIST_ENTRY [ 0xfffff804`15423ac0 - 0xffffe48d`a7598520 ]
   +0x010 Irp              : 0xffffe48d`a8df39e0 _IRP
   +0x018 IrpData          : 0xffffe48d`b1627208 _POP_IRP_DATA
   +0x020 Status           : _POP_FX_DEVICE_STATUS
   +0x024 PowerReqCall     : 0n0
   +0x028 PowerNotReqCall  : 0n0
   +0x030 DevNode          : 0xffffe48d`a25e5670 _DEVICE_NODE
   +0x038 DpmContext       : 0xffffe48d`a9f63d40 PEPHANDLE__
   +0x040 Plugin           : (null) 
   +0x048 PluginHandle     : (null) 
   +0x050 AcpiPlugin       : (null) 
   +0x058 AcpiPluginHandle : (null) 
   +0x060 DeviceObject     : 0xffffe48d`9ce107a0 _DEVICE_OBJECT
   +0x068 TargetDevice     : 0xffffe48d`a97a0d50 _DEVICE_OBJECT
   +0x070 Callbacks        : _POP_FX_DRIVER_CALLBACKS
   +0x0c0 DriverContext    : 0xffffe48d`9d76f710 Void
   +0x0c8 AcpiLink         : _LIST_ENTRY [ 0xffffe48d`aa8d90d8 - 0xffffe48d`aa8d90d8 ]
   +0x0d8 DeviceId         : _UNICODE_STRING "\_SB.PC00.XHCI.RHUB.HS05"
   +0x0e8 CommonReferenceFlags : 0n1
   +0x0f0 RemoveLock       : _IO_REMOVE_LOCK
   +0x110 AcpiRemoveLock   : _IO_REMOVE_LOCK
   +0x130 WorkOrder        : _POP_FX_WORK_ORDER
   +0x168 IdleLock         : 0
   +0x170 IdleTimer        : _KTIMER
   +0x1b0 IdleDpc          : _KDPC
   +0x1f0 IdleTimeout      : 0x5f5e100
   +0x1f8 IdleStamp        : 0x00000047`17d7a833
   +0x200 NextIrpDeviceObject : [2] (null) 
   +0x210 NextIrpPowerState : [2] _POWER_STATE
   +0x218 NextIrpCallerCompletion : [2] (null) 
   +0x228 NextIrpCallerContext : [2] (null) 
   +0x238 IrpCompleteEvent : _KEVENT
   +0x250 PowerOnDumpDeviceCallback : (null) 
   +0x258 Accounting       : _POP_FX_ACCOUNTING
   +0x338 Flags            : 0x20
   +0x33c ComponentCount   : 1
   +0x340 Components       : 0xffffe48d`b1627010  -> ???? 
   +0x348 LogEntries       : 0x40
   +0x350 Log              : 0xffffe48d`b1627328 _POP_FX_LOG_ENTRY
   +0x358 LogIndex         : 0n257
   +0x360 DripsWatchdogDriverObject : (null) 
   +0x368 DripsWatchdogContext : _POP_FX_DRIPS_WATCHDOG_CONTEXT
   +0x390 DirectedTimeout  : 0x78
   +0x398 DirectedWorkOrder : _POP_FX_WORK_ORDER
   +0x3d0 DirectedWorkWatchdogInfo : _POP_FX_WORK_ORDER_WATCHDOG_INFO
   +0x480 DirectedLock     : 0
   +0x488 DirectedTransitionCallCount : 0n0
   +0x490 DirectedTransitionState : _POP_FX_DEVICE_DIRECTED_TRANSITION_STATE
   +0x4a0 PowerProfile     : (null) 
   +0x4a8 FriendlyName     : _UNICODE_STRING "Goodix fingerprint (\_SB.PC00.XHCI.RHUB.HS05)"
   +0x4b8 ReportDevicePoweredOnPassiveWorkItem : _WORK_QUEUE_ITEM

Answer 1

I have tried installing it but Microsoft will not change the driver. I have even told Windows to use the specified directory with the driver:

C:\Program Files\Goodix\Fingerprint Driver

But...

It will not accept my changes:

Answer 2

Hello, I'm A&K. I'm glad to be able to help you.

The information you provide shows that the driver is causing the problem. It is recommended to try to uninstall all major device drivers (GPU, chipset, etc.) first, and then go to the device manufacturer's official website to download the latest version and reinstall it.